JMH Companies
IT Help Desk Technician
JMH Companies, New Orleans, Louisiana, United States, 70123
Job Details
Job LocationJMH Companies Headquarters - New Orleans, LA
Position TypeFull Time
Education LevelNone/Not Specified
Salary Range$23.00 - $23.00 Hourly
Job ShiftStandard Business Hours
Job CategoryInformation Technology
Description
JMH Companies, an integrated services provider, is looking for a competent
Help Desk Technician
to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate is reliable, customer-oriented, resourceful, and self-motivated.
Core FunctionsServe as the first point of contact for customers seeking technical assistancePerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresQualifications
Requirements
Tech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedBS/BA in IT, Computer Science, or relevant field
Job LocationJMH Companies Headquarters - New Orleans, LA
Position TypeFull Time
Education LevelNone/Not Specified
Salary Range$23.00 - $23.00 Hourly
Job ShiftStandard Business Hours
Job CategoryInformation Technology
Description
JMH Companies, an integrated services provider, is looking for a competent
Help Desk Technician
to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The ideal candidate is reliable, customer-oriented, resourceful, and self-motivated.
Core FunctionsServe as the first point of contact for customers seeking technical assistancePerform remote troubleshooting through diagnostic techniques and pertinent questionsDetermine the best solution based on the issue and details provided by customersWalk the customer through the problem-solving processDirect unresolved issues to the next level of support personnelProvide accurate information on IT products or servicesRecord events and problems and their resolution in logsFollow-up and update customer status and informationPass on any feedback or suggestions by customers to the appropriate internal teamIdentify and suggest possible improvements on proceduresQualifications
Requirements
Tech savvy with working knowledge of office automation products, databases and remote controlGood understanding of computer systems, mobile devices, and other tech productsAbility to diagnose and resolve basic technical issuesExcellent communication skillsCustomer-oriented and cool-temperedBS/BA in IT, Computer Science, or relevant field