Synectics
Info Sys Analyst
Synectics, Beaverton, Oregon, us, 97078
Job Description:
Work on Snow ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.Service Conference Rooms (Zoom) and User Cubical for breakfix, resolve issues, triage incidents and requests of various IT Services.Support and handle new hire tasks; provision new systems for replacement and new hires setupService End-User Walk-Ups and by Phone.Assists in determining suitable software and/or hardware to meet user requirements.Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for virusesMaintaining an inventory of PC hardware equipment and software programsProviding relocation of PC systems as neededMeeting and coordinating with other local Technology department members on product installation, training, and supportCoordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needsAssisting with special projects on various issues as neededDocumentation; write and update documentation of all IT/Systems ProcessesMay conduct training programs designed to educate an organization's computer users about basic and specialized applications.Qualifications:
4 year college degree in relevant fieldIT COMPTIA certifications; 2+yearsGeneral knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless5+ years of experience in related field; supporting end-users (in person) in a corporate environmentKnowledge of WIN 7/10 & macOS 12+Be able to troubleshoot; WIN 7/10, macOS 12+, Office 365, computers/laptops SW and HW (on Windows & Mac)Be able to troubleshoot video conference roomsCommunication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow chartsExcellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and teamAble to work independently as well as with a teamAble to lift to 40+ pounds of technical equipmentKnowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.Knowledge of ITIL and ITSM best practicesTechnical documentation experience
Work on Snow ticketing queue; creating help desk tickets; notifying team members via email when taking an open request and when the request is completed.Service Walk-Ups (Front-Line IT person) at IT Service Station for breakfix, resolve issues, triage incidents and requests of various IT Services.Service Conference Rooms (Zoom) and User Cubical for breakfix, resolve issues, triage incidents and requests of various IT Services.Support and handle new hire tasks; provision new systems for replacement and new hires setupService End-User Walk-Ups and by Phone.Assists in determining suitable software and/or hardware to meet user requirements.Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) computers.Performing regular maintenance on PC equipment such as computers, notebook computers, printers, and auto-switches; scanning computers for virusesMaintaining an inventory of PC hardware equipment and software programsProviding relocation of PC systems as neededMeeting and coordinating with other local Technology department members on product installation, training, and supportCoordinating with other areas and departments of the firm where overlap exists to develop efficient procedures and communications to streamline processes regarding product installation, training, and support to satisfy various department needsAssisting with special projects on various issues as neededDocumentation; write and update documentation of all IT/Systems ProcessesMay conduct training programs designed to educate an organization's computer users about basic and specialized applications.Qualifications:
4 year college degree in relevant fieldIT COMPTIA certifications; 2+yearsGeneral knowledge of networking such as TCP/IP routing on WANs and LANs, switches, firewalls, VPN's, SAN and wireless5+ years of experience in related field; supporting end-users (in person) in a corporate environmentKnowledge of WIN 7/10 & macOS 12+Be able to troubleshoot; WIN 7/10, macOS 12+, Office 365, computers/laptops SW and HW (on Windows & Mac)Be able to troubleshoot video conference roomsCommunication skills; be able to assist users and explain issue in non-technical terms for user to understand and communication clearly with other team members verbally, written, and process flow chartsExcellent customer service skills, strong attention to details with excellent follow up is preferred, with a sense of urgency daily interaction with user and teamAble to work independently as well as with a teamAble to lift to 40+ pounds of technical equipmentKnowledge of network implementation, server hardware, software installation, and maintenance, in coordination with other corporate IT teams.Knowledge of ITIL and ITSM best practicesTechnical documentation experience