Delaware North
Lead Analyst, Ticketing and Revenue, Boston Bruins and TD Garden
Delaware North, Boston, Massachusetts, us, 02298
The Opportunity
The Business Strategy and Analytics team enables our organization to leverage data in every facet of the business, from operational needs to strategic planning. Individuals on this team leverage technical proficiencies and understanding of the business and the industry to implement systems, tools, automation, and data flow processes that allow our stakeholders to achieve their goals. The team is seeking an individual to own internal relationships with core lines of business, and leverage the knowledge gained to optimize and deliver tools that empower those groups to drive revenue. This individual will further manage all dynamic and real-time pricing efforts for associated products (e.g. tickets, partnership assets, parking), understanding business drivers and day-to-day process to serve as a trusted advisor that helps scale these activities, while also working to further data-driven decision making through model-based advanced analytics.
The department consists of three primary verticals: Integrations + Insights, Platforms, and Business Optimizations. Leadership of the third will be this individual's primary responsibility, owning, managing, and optimizing various ongoing business cadences, using tools such as dashboards, models, and reports to ensure leadership is informed and empowered to make effective decisions. This role is crucial for enhancing efficiency, ensuring quality, and driving continuous improvement across all day-to-day, month-to-month, and season-to-season business functions.
This individual will be highly visible in the organization with direct ownership of several business-critical processes, outcomes, and artifacts. As the lead analyst on the team, projects might include: generating new reports for specific lines of business, overseeing and managing various internal and NHL-facing data exports, supporting Financial audits, deploying collective models to drive business-critical decisions related to business execution, and evaluating existing workflows while identifying opportunities for automation.
Pay
Minimum - Anticipated Maximum Base Salary: $65300 - $88200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance401(k) with up to 4% company matchAnnual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsResponsibilities
Own relationships with Ticketing, Premium Corporate Partnerships, and other key business drivers, integrating into those groups to gain a deep understanding of process and pain points, and develop associated solutions to empower their day-to-dayBuild business KPI dashboards and visualizations, leveraging industry-standard tools (e.g. Tableau, PowerBI) to create reports that are digestible, defensible, and actionableBuild models that provide real-time pricing recommendations for key products (tickets, partnership assets, parking, etc.), and work with those departments to validate, implement, and track resultant proposed changesWork with other verticals to evolve nascent business implementations into refined outputs, making them permanent via documentation and process perfectionCreate analytical frameworks, models, reporting structures, analyses, and evidence-based tools and strategies to aid in empowering leadership's ability to make decisions in a disciplined, intentional, and effective mannerLead full-lifecycle projects - from requirements through design, user testing and delivery - and define trackable and impactful KPI's and success criteria that are specific to a given project, and associated regular status updates thereafterWork closely with both the data warehouse provider (KORE) and the internal Integrations + Insights vertical to ensure all data pipelines and ETLs are stable, information is aggregated appropriately, data quality standards are maintained, and reporting is accurateWorking with the Integrations + Insights vertical, continuously analyze, and propose optimizations to, the organization's workflows and processes while implementing research-based industry best practicesMaintain 'first-pass' responsibility for associated business-related artifacts, such as: slide decks, one-sheeters, data visualizations and dashboards, team status reports, product roadmaps, etc.Cultivate strong stakeholder relationships with TD Garden and Boston Bruins department leads that foster effective cross-functional collaboration and alignmentOwn department-internal project management solution(s), working with Director to ensure work + effort are appropriately prioritizedTrack business KPIs and distribute reports to key stakeholders, while proactively identifying business issuesSupport other ongoing business projects and priorities within and involving TD Garden, the Boston Bruins, and / or Delaware North on an ad-hoc basis as neededQualifications
Education
: Bachelor's degree or higher in Economics, Business, Operations, or related Business Analytics field (or equivalent experience); advanced degree or relevant certifications (e.g., Six Sigma, PMP) are a plusExperience
: 4 - 6+ years of sports, data analytics, finance, corporate strategy and/or, management consulting experience, with a preference for roles in those industries that were highly technical and data-focusedDemonstrated understanding of processes and relational databases; a broader understanding of complex digital ecosystems and metrics available for collection a strong plusExperience with Ticketmaster Archtics, KORE, Ticket Sales, Pricing Analytics, and Dynamic Pricing (or relevant similar platforms) requiredAbility to write and interpret complex SQL queries in support of data extraction processes or BI reportingExperience with data analytics-related tools (e.g. R, Stata, Python, Excel Power Query) and data visualization platforms (e.g. Tableau, Microsoft PowerBI)Experience with Microsoft Excel and PowerPoint required; working knowledge of advanced functions in the former (e.g. macros, array formulas, Index Match, etc.) strongly preferredExperience with an ESP; e.g. Salesforce Marketing Cloud (or Eloqua, HubSpot, etc.)Experience with a CRM application; Salesforce preferred (alternate experience such as Microsoft Dynamics also acceptable)Experience with formal operations management theory a plusExcellent written and verbal communication skills, with high attention to detailHighly resourceful and disciplined, with strong emotional intelligence and self-motivationExperience and comfort with client-facing presentations and interactionComfort with and disciplined to manage highly sensitive confidential informationWillingness for infrequent domestic travel and occasional game day/night attendance at home games and eventsWho We Are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
The Business Strategy and Analytics team enables our organization to leverage data in every facet of the business, from operational needs to strategic planning. Individuals on this team leverage technical proficiencies and understanding of the business and the industry to implement systems, tools, automation, and data flow processes that allow our stakeholders to achieve their goals. The team is seeking an individual to own internal relationships with core lines of business, and leverage the knowledge gained to optimize and deliver tools that empower those groups to drive revenue. This individual will further manage all dynamic and real-time pricing efforts for associated products (e.g. tickets, partnership assets, parking), understanding business drivers and day-to-day process to serve as a trusted advisor that helps scale these activities, while also working to further data-driven decision making through model-based advanced analytics.
The department consists of three primary verticals: Integrations + Insights, Platforms, and Business Optimizations. Leadership of the third will be this individual's primary responsibility, owning, managing, and optimizing various ongoing business cadences, using tools such as dashboards, models, and reports to ensure leadership is informed and empowered to make effective decisions. This role is crucial for enhancing efficiency, ensuring quality, and driving continuous improvement across all day-to-day, month-to-month, and season-to-season business functions.
This individual will be highly visible in the organization with direct ownership of several business-critical processes, outcomes, and artifacts. As the lead analyst on the team, projects might include: generating new reports for specific lines of business, overseeing and managing various internal and NHL-facing data exports, supporting Financial audits, deploying collective models to drive business-critical decisions related to business execution, and evaluating existing workflows while identifying opportunities for automation.
Pay
Minimum - Anticipated Maximum Base Salary: $65300 - $88200 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
Medical, dental, and vision insurance401(k) with up to 4% company matchAnnual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resortsResponsibilities
Own relationships with Ticketing, Premium Corporate Partnerships, and other key business drivers, integrating into those groups to gain a deep understanding of process and pain points, and develop associated solutions to empower their day-to-dayBuild business KPI dashboards and visualizations, leveraging industry-standard tools (e.g. Tableau, PowerBI) to create reports that are digestible, defensible, and actionableBuild models that provide real-time pricing recommendations for key products (tickets, partnership assets, parking, etc.), and work with those departments to validate, implement, and track resultant proposed changesWork with other verticals to evolve nascent business implementations into refined outputs, making them permanent via documentation and process perfectionCreate analytical frameworks, models, reporting structures, analyses, and evidence-based tools and strategies to aid in empowering leadership's ability to make decisions in a disciplined, intentional, and effective mannerLead full-lifecycle projects - from requirements through design, user testing and delivery - and define trackable and impactful KPI's and success criteria that are specific to a given project, and associated regular status updates thereafterWork closely with both the data warehouse provider (KORE) and the internal Integrations + Insights vertical to ensure all data pipelines and ETLs are stable, information is aggregated appropriately, data quality standards are maintained, and reporting is accurateWorking with the Integrations + Insights vertical, continuously analyze, and propose optimizations to, the organization's workflows and processes while implementing research-based industry best practicesMaintain 'first-pass' responsibility for associated business-related artifacts, such as: slide decks, one-sheeters, data visualizations and dashboards, team status reports, product roadmaps, etc.Cultivate strong stakeholder relationships with TD Garden and Boston Bruins department leads that foster effective cross-functional collaboration and alignmentOwn department-internal project management solution(s), working with Director to ensure work + effort are appropriately prioritizedTrack business KPIs and distribute reports to key stakeholders, while proactively identifying business issuesSupport other ongoing business projects and priorities within and involving TD Garden, the Boston Bruins, and / or Delaware North on an ad-hoc basis as neededQualifications
Education
: Bachelor's degree or higher in Economics, Business, Operations, or related Business Analytics field (or equivalent experience); advanced degree or relevant certifications (e.g., Six Sigma, PMP) are a plusExperience
: 4 - 6+ years of sports, data analytics, finance, corporate strategy and/or, management consulting experience, with a preference for roles in those industries that were highly technical and data-focusedDemonstrated understanding of processes and relational databases; a broader understanding of complex digital ecosystems and metrics available for collection a strong plusExperience with Ticketmaster Archtics, KORE, Ticket Sales, Pricing Analytics, and Dynamic Pricing (or relevant similar platforms) requiredAbility to write and interpret complex SQL queries in support of data extraction processes or BI reportingExperience with data analytics-related tools (e.g. R, Stata, Python, Excel Power Query) and data visualization platforms (e.g. Tableau, Microsoft PowerBI)Experience with Microsoft Excel and PowerPoint required; working knowledge of advanced functions in the former (e.g. macros, array formulas, Index Match, etc.) strongly preferredExperience with an ESP; e.g. Salesforce Marketing Cloud (or Eloqua, HubSpot, etc.)Experience with a CRM application; Salesforce preferred (alternate experience such as Microsoft Dynamics also acceptable)Experience with formal operations management theory a plusExcellent written and verbal communication skills, with high attention to detailHighly resourceful and disciplined, with strong emotional intelligence and self-motivationExperience and comfort with client-facing presentations and interactionComfort with and disciplined to manage highly sensitive confidential informationWillingness for infrequent domestic travel and occasional game day/night attendance at home games and eventsWho We Are
Delaware North purchased the historic Boston Garden in 1975 and later constructed its successor, TD Garden, and neighboring The Hub on Causeway, both of which we continue to own and operate. As New England's largest sports and entertainment arena, TD Garden is the home of the storied NHL's Boston Bruins and NBA's Boston Celtics franchises and hosts over 200 events annually with over 3.5 million visitors.
At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.