Logistics Systems Incorporated
Technical Support Specialist
Logistics Systems Incorporated, Martinsburg, West Virginia, us, 25402
Department:
IT Support
Travel Requirement:
Up to 20%
Position Type:
Full-Time Exempt
Job Overview:
We are seeking a skilled and experienced Computer Technician with a minimum of 3 years' experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology.
Key Responsibilities:Deliver basic computer hardware and printer support, including the sanitization of equipment.Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues.Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets.Utilize various barcode scanner devices for efficient inventory management.Oversee ticket management processes to track and resolve user support requests in a timely manner.Set up, configure, image, and install software on computers and peripherals.Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs.Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively.Maintain excellent customer service standards through effective communication with customers, peers, and management.Required Skills and Qualifications:
Basic knowledge of computer hardware and printer support.Proficiency in Microsoft Office products (Word, Excel, etc.).Strong inventory management skills.Experience using barcode scanner devices.Familiarity with ticket management systems.Ability to manage data effectively, particularly inventory updates in Excel.Excellent written and verbal communication skills.Experience with computer setup, configuration, imaging, and software installation.Knowledge of troubleshooting Windows operating systems and Microsoft Office software.Strong customer service skills, focused on user satisfaction.Preferred Qualifications:
Previous experience 3 years in a technical support roleFamiliarity with network setups and basic networking concepts.
Additional Information:
This position may require occasional travel (up to 20%) to support users at various locations.
If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!
IT Support
Travel Requirement:
Up to 20%
Position Type:
Full-Time Exempt
Job Overview:
We are seeking a skilled and experienced Computer Technician with a minimum of 3 years' experience to join our IT Support team. In this role, you will provide advanced technical support and ensure effective operation of computer systems and peripherals. The ideal candidate will have a strong background in user support, excellent communication skills, and a passion for technology.
Key Responsibilities:Deliver basic computer hardware and printer support, including the sanitization of equipment.Assist users with Microsoft Office products (Word, Excel, etc.), promoting best practices and troubleshooting issues.Manage inventory of IT equipment, ensuring accurate updates and orders using Excel spreadsheets.Utilize various barcode scanner devices for efficient inventory management.Oversee ticket management processes to track and resolve user support requests in a timely manner.Set up, configure, image, and install software on computers and peripherals.Configure and troubleshoot Cisco IP phones, ensuring users have the necessary support for communication needs.Troubleshoot Windows-based systems, Microsoft Office software, and laptop/desktop hardware issues effectively.Maintain excellent customer service standards through effective communication with customers, peers, and management.Required Skills and Qualifications:
Basic knowledge of computer hardware and printer support.Proficiency in Microsoft Office products (Word, Excel, etc.).Strong inventory management skills.Experience using barcode scanner devices.Familiarity with ticket management systems.Ability to manage data effectively, particularly inventory updates in Excel.Excellent written and verbal communication skills.Experience with computer setup, configuration, imaging, and software installation.Knowledge of troubleshooting Windows operating systems and Microsoft Office software.Strong customer service skills, focused on user satisfaction.Preferred Qualifications:
Previous experience 3 years in a technical support roleFamiliarity with network setups and basic networking concepts.
Additional Information:
This position may require occasional travel (up to 20%) to support users at various locations.
If you enjoy providing exceptional user support and mentoring others in a technical environment, we encourage you to apply!