Astute Technology Management
Help Desk Technician
Astute Technology Management, Columbus, Ohio, United States, 43224
Central Ohio's premier Managed IT provider is looking to add to our incredibly talented and committed team of technical experts. Our culture of professional development, team-focused daily operations, and excellence in service consistently attracts the best of the best in the technical world. Our Help Desk Technicians troubleshoot, advise and build solutions for our valuable client's technology infrastructure. Your skills will be the foundation for our support desk talent pool as you serve as a technical advocate for our client's front-line and executive-level employees. You will be relied upon to provide definitive solutions to our client's hardware and network issues with the help desk expertise our customers know and count on.
We offer an outstanding benefits package to our valuable employees:
Financial assistance for ongoing professional development and trainingPositive, team-focused environment100% paid employee health, AD&D, Short and Long Term Disability insurance premiumsAffordable Dental and Vision PlanFlexible PTOTeam lunches and outings401k with 4% company matchLocation:
Columbus, Ohio
*Please Note This is Not a Remote Position
Classification:
Full Time
Hours:
8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime
Salary:
$19.00 to $24.00/hour plus benefits
Responsibilities:
Respond to incoming support calls and emailsOpen/Work/Close Help Desk TicketsProvide Our Clients With Mobile Device, Desktop, and Laptop SupportEfficiently Install/Configure Desktop (Windows and Mac) Operating SystemsMigrate User DataProvide Our Clients with Office 365 Support and GuidanceTroubleshoot/Remediate Hardware, Software, Network, and Printing IssuesFacilitate New Device Configuration onto Client NetworksComplete and Articulate Customer Network AuditsCreate Client Infrastructure DocumentationMinimum Qualifications:
Help Desk or Technical Support ExperienceExemplary Customer Service SkillsCompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)MTA - Operating, Networking, and Security Fundamentals (or equivalent)Basic network troubleshooting skillsExperience with Windows and MacOS
We offer an outstanding benefits package to our valuable employees:
Financial assistance for ongoing professional development and trainingPositive, team-focused environment100% paid employee health, AD&D, Short and Long Term Disability insurance premiumsAffordable Dental and Vision PlanFlexible PTOTeam lunches and outings401k with 4% company matchLocation:
Columbus, Ohio
*Please Note This is Not a Remote Position
Classification:
Full Time
Hours:
8 AM to 5 PM or 9 AM to 6 PM, Monday through Friday with ability to work occasional overtime
Salary:
$19.00 to $24.00/hour plus benefits
Responsibilities:
Respond to incoming support calls and emailsOpen/Work/Close Help Desk TicketsProvide Our Clients With Mobile Device, Desktop, and Laptop SupportEfficiently Install/Configure Desktop (Windows and Mac) Operating SystemsMigrate User DataProvide Our Clients with Office 365 Support and GuidanceTroubleshoot/Remediate Hardware, Software, Network, and Printing IssuesFacilitate New Device Configuration onto Client NetworksComplete and Articulate Customer Network AuditsCreate Client Infrastructure DocumentationMinimum Qualifications:
Help Desk or Technical Support ExperienceExemplary Customer Service SkillsCompTIA A+ and Network + (or Commitment to Completing Within 6 Months of Hire)MTA - Operating, Networking, and Security Fundamentals (or equivalent)Basic network troubleshooting skillsExperience with Windows and MacOS