Application Customer Support

Hybrid: Portland, OR | Knoxville, TN Do you love software and enjoy helping others? Do you like proactively solving problems and analyzing a situation to find its resolution? Do you want to work in a diverse team who values collaboration and an award winning company with career development opportunities? What You Will Do The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimble Construction's accounting, payroll, and project management software. This position focuses on our Procontractor product. You will: Assisting customers with software systems, including troubleshooting, explaining technical language, and investigating to understand customer issues. Developing solution guides to explain troubleshooting steps and common solutions for colleagues and customers to use. Understanding technical concepts and communicating them clearly to individuals with varied backgrounds and skill levels. What Skills & Experience You Should Bring Bachelor or Associate degree in business, accounting or other relevant discipline, or equivalent prior customer support experience Understanding of general business, accounting, and Payroll principles Demonstrated customer service and problem-solving skills Excellent written and verbal communication skills Encouraged but not required: Construction industry experience, particularly in construction accounting and/or project management Familiarity with Salesforce and Google Suite About Your Location Under a flexible work arrangement (hybrid), this resource primarily supports the Construction Sector and works collaboratively across the Support, Development, and Product teams. In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office. - Pay Equity - Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. - Hiring Range: 17.02 - 21.3 - Bonus Eligible? No - Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. - Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law. The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact AskPXpx.trimble.com