VT Group
Service Desk Representative
VT Group, Vienna, Virginia, United States, 22181
Overview
VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:30 PM, Monday through Friday. It is 100% onsite.
What will you do?
The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team.
* Providing answers to general IT-related questions.* Managing the customer's ticketing queue.* Tier 1-2 troubleshooting.* Solving issues such as password resets, RSA tokens, or PKI certifications.* Notifying users of service disruptions.* Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.* Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned.* Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.* Imaging workstations to the latest operating systems.* Installing COTS software.* Installing virus updates on stand-alone systems.* Supporting hourly monitoring checks and escalating issues to the appropriate solver team.* Receiving and troubleshooting calls from international and remote users for issue resolution.* Escalating issues to the customer that require more advanced technical knowledge.* Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
Do you have what it takes?
* Top Secret clearance is required.* Must be able to obtain a TS/SCI Poly Clearance level.* 4 years experience required in IT, preferred.* Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications.
VTG is looking for a Service Desk Representative in Vienna, VA, to provide Tier 1 and Tier 2 Technical Services. The Service Desk Representative is first shift, working 6:00 AM to 2:30 PM, Monday through Friday. It is 100% onsite.
What will you do?
The Service Desk Representative is responsible for performing daily operations of the service desk as a part of the service desk team.
* Providing answers to general IT-related questions.* Managing the customer's ticketing queue.* Tier 1-2 troubleshooting.* Solving issues such as password resets, RSA tokens, or PKI certifications.* Notifying users of service disruptions.* Implementing technical refresh of user equipment, to include workstations, monitors, switch boxes and card readers.* Provide information to customer logistics for (all equipment which requires inventory transactions when moved or decommissioned.* Maintaining accurate records for shelf stock and notifying the government when inventory reaches reorder points.* Imaging workstations to the latest operating systems.* Installing COTS software.* Installing virus updates on stand-alone systems.* Supporting hourly monitoring checks and escalating issues to the appropriate solver team.* Receiving and troubleshooting calls from international and remote users for issue resolution.* Escalating issues to the customer that require more advanced technical knowledge.* Troubleshooting hardware issues on workstations, printers and other peripherals to include assessing system health, replacing components and submitting warranty claims with the vendor.
Do you have what it takes?
* Top Secret clearance is required.* Must be able to obtain a TS/SCI Poly Clearance level.* 4 years experience required in IT, preferred.* Ability to perform Tier I and II troubleshooting, Resolve issues such as password resets, RSA tokens, or PKI certifications.