IT Network Administrator

TTM Technologies, Inc. - Publicly Traded US Company, NASDAQ (TTMI) - Top-5 Global Printed Circuit Board Manufacturer About TTM TTM Technologies, Inc. is a leading global manufacturer of technology solutions including engineered systems, radio frequency ("RF") components and RF microwave/microelectronic assemblies, and quick-turn and technologically advanced printed circuit boards ("PCBs"). TTM stands for time-to-market, representing how TTM's time-critical, one-stop manufacturing services enable customers to shorten the time required to develop new products and bring them to market. Additional information can be found at www.ttm.com Responsibilities: Shares responsibilities with other team members in the following roles: Helpdesk Call Center Provide technical software, hardware and network problem resolution in a call center environment. Perform question/problem diagnosis and guiding users through step-by-step solutions. Identifies, diagnoses, and resolves Level One problems for users of personal computer software and hardware, network, and internet connection problems. Clearly communicate technical solutions to end-users in a user friendly, professional manner. Provide one-on-one end-user training as needed. Escalate more complex end-user problems to the appropriate infrastructure team members. Provides one-on-one end-user problem resolution over the phone for company approved Personal Computer (PC) software. Assists in creating materials for end-user frequently asked questions (FAQs). Desktop Support Conduct hardware and software inventory database maintenance and reporting, and perform related work as required. Orders, delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware software and peripherals. Diagnose and resolve end-user network or local printer problems, PC hardware problems, e-mail Internet, and network access problems. Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements. Performs desktop hardware repair for PC equipment and peripherals not covered by third-party vendor maintenance agreements. Helps install local area network cabling systems and equipment such as network interface cards servers and switches. Skills/Qualifications: Basic knowledge of current desktop and laptop operating systems and hardware Can install Microsoft Office and other desktop applications. Able to follow established troubleshooting and other process documentation. Can relay technical information in a manner the customer will understand. Ability to work with minimal supervision, while communicating with site management and other team members to learn and share technical skills. Solves problems with known solutions, plus experienced troubleshooting skills. 3+ years of experience Minimal supervision necessary. Ability to lift heavy equipment (up to 50 lbs. unassisted), bending, standing, climbing or walking. Experience: 4+ years providing end-user phone support for current PC desktop and application software OR 4+ years installing, upgrading, troubleshooting and repairing personal computers in a network environment. Education: Two years college level course work or equivalent. A+/Network+ Certification and MCSE preferred. #LI-VT1 Compensation and Benefits: TTM offers a variety of health and well-being benefit programs. Benefit options include medical, dental, vision, 401K, Flexible Spending Account, Health Savings Account, accident benefits, life insurance, disability benefits, paid vacation & holidays. Benefits are available 1st of the month following date of hire. Compensation for roles at TTM Technologies varies depending on a wide array of factors including but not limited to the specific office location, role, skill set and level of experience. As required by