Rollout Systems
Help Desk Specialist (F-35) - Onsite - Active Secret Required
Rollout Systems, Edwards, California, United States, 93523
ABOUT US
Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other.
Come and join our dynamic team!
JOB DESCRIPTION
Seeking a highly motivated and driven
Help Desk Specialist
to work
Onsite
supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.
RESPONSIBILITIESProvides first-tier software, hardware, and printing technical assistance to computer usersAnswers questions or resolve computer problems for clients in person, email, via telephone, or electronicallyMay provide assistance concerning the use of computer hardware, software, and printingResponds to and diagnoses problems through discussions with usersProvides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problemsServes as focal point for customer concernsDocuments, tracks, and monitors the technical problems to ensure a timely resolutionInteract with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problemSimulates or recreates user problems to resolve operating difficultiesRecommends systems modifications to reduce user problemsA working knowledge of the M365 office suite, MS Teams, and the windows operating systemREQUIREMENTS
3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customerExperience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriateExperience with Remedy/Help Desk Management SystemsProgressive experience in the management of a technical support teamExperience developing and providing Service Level Agreements and Help Desk deliverablesADDITIONAL REQUIRED CERTIFICATION(s)
CompTIA Security+ CE and Industry Certification AZ-900 - Microsoft Azure FundamentalsSECURITY CLEARANCE
Active Secret Security ClearanceEDUCATION
BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree#00033
BENEFITS
Generous PTO/Leave Package11 Paid Federal HolidaysMedical, Dental, & Vision PlanShort-Term & Long-Term DisabilityAccidental Death & Dismemberment401K Retirement & MatchingProfit Sharing PlanFree Training & Development SubscriptionTuition Assistance ProgramDirect Deposit
OUR CULTURE
Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.
COMPENSATION
The likely salary range for this position is $66,560 - $85,280 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.
EEO & AFFIRMATIVE ACTION
Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities.
Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.
Rollout Systems works with a wide spectrum of talent to establish an atmosphere that stimulates creativity, constant progress, and achievement. We believe in empowerment for success and providing the tools to do the best job for our customers. Our corporate values are transparent; being open and honest with each other.
Come and join our dynamic team!
JOB DESCRIPTION
Seeking a highly motivated and driven
Help Desk Specialist
to work
Onsite
supporting enterprise IT for our War-fighter customer who upholds America's status as the "Land of the Free" every day, at work, or at play.
RESPONSIBILITIESProvides first-tier software, hardware, and printing technical assistance to computer usersAnswers questions or resolve computer problems for clients in person, email, via telephone, or electronicallyMay provide assistance concerning the use of computer hardware, software, and printingResponds to and diagnoses problems through discussions with usersProvides timely support to end users on a variety of issues, to include identifying, researching, resolving, and following up on technical problemsServes as focal point for customer concernsDocuments, tracks, and monitors the technical problems to ensure a timely resolutionInteract with multiple teams to include system administrators, network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problemSimulates or recreates user problems to resolve operating difficultiesRecommends systems modifications to reduce user problemsA working knowledge of the M365 office suite, MS Teams, and the windows operating systemREQUIREMENTS
3 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government customerExperience providing technical support for microcomputer hardware, networks, account administration, and office automation software via telephone, as appropriateExperience with Remedy/Help Desk Management SystemsProgressive experience in the management of a technical support teamExperience developing and providing Service Level Agreements and Help Desk deliverablesADDITIONAL REQUIRED CERTIFICATION(s)
CompTIA Security+ CE and Industry Certification AZ-900 - Microsoft Azure FundamentalsSECURITY CLEARANCE
Active Secret Security ClearanceEDUCATION
BS/BA degree in Computer Science, Information Sciences, or related IT discipline. Allowable Substitution: 6 years of work experience without a degree or 2 years of experience with an AS/AA Degree#00033
BENEFITS
Generous PTO/Leave Package11 Paid Federal HolidaysMedical, Dental, & Vision PlanShort-Term & Long-Term DisabilityAccidental Death & Dismemberment401K Retirement & MatchingProfit Sharing PlanFree Training & Development SubscriptionTuition Assistance ProgramDirect Deposit
OUR CULTURE
Built upon open communications and teamwork principles that keep a talented, tenured workforce in place; consistent quality services; proactive, out-of-the-box thinking, and the highest ethical values.
COMPENSATION
The likely salary range for this position is $66,560 - $85,280 annually. This is not, however, a guarantee of total compensation or salary or any other compensation offered. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Rollout Systems offers a variety of benefits including health insurance with domestic partner coverage, company-funded health savings account and life and disability insurances, 401(k) matching, 401(k) profit-sharing, education assistance, paid time off, and paid holidays. The specific programs and options available to an employee may vary depending on date of hire, location, and schedule type.
EEO & AFFIRMATIVE ACTION
Rollout Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are an Equal Employment Opportunity (EEO) and Affirmative Action employer and abide by the requirements of the EEOC and the Title 41 CFR 60-300.5(a) and 60-741.5(a), which prohibits discrimination against qualified individuals based on protected veterans and individuals with disabilities.
Please NO Third-Party Agencies: Rollout Systems does not accept unsolicited resumes or profiles from recruiters or employment agencies.