Customer Quality Support Specialist

Customer Quality Support SpecialistAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story. This is a position with grade 17 This position reports to Technical Training Manager Your role and responsibilities The Customer Quality Support Specialist is the first point of contact for support of post shipping errors from the distribution network for customers and business partners of the Instillation Products in United States. In this role you will utilize your customer service skills and knowledge, you will aid the Distribution Center team by responding to customer inquiries. This role is expected to work onsite (LI-Onsite) in our Byhalia, MS Distribution Center to be best be able to support the needs of the facility. You will be mainly accountable for: - Ensuring that inquiries are resolved and assist in any necessary escalation and creating a positive customer experience by giving them regular updates and clarification - Delivering effective solutions to customers with post shipping queries by coordinating with internal resources to resolve the issue. - Monitoring the status of all inquiries to ensure timely and complete resolution. - Working with Distribution Center Operations teams to provide internal and external customers updates on order status and operational calendars. Qualifications for the role HS Degree/GED required, Associate degree in business, communication or a related field is preferred. Two years of experience in Customer Service or related filed, working as a CSR with both telephone and email inquiries in the industrial market. Effective communicator both in written responses and over the phone. Excellent Microsoft Office experience. Previous experience in SalesForce a plus. Candidates must already have a work authorization that would permit them to work for ABB in the US. More about us ABB Installation Products Division (formerly Thomas&Betts), helps manage the connection, protection and distribution of electrical power from source to socket. The Division's products are engineered to provide ease of installation and perform in demanding and harsh conditions, helping to ensure safety and continuous operation for utilities, businesses and people around the world. The Commercial Essentials product segment includes electrical junction boxes, commercial fittings, strut and cable tray metal framing systems for commercial and residential construction. The Premier Industrial product segment includes multiple product lines, such as Ty-Rap cable ties, T&B Liquidtight Systems protection products, PVC coated and nylon conduit systems, power connection and grounding systems, and cable protection systems of conduits and fittings for harsh and industrial applications. The Division also manufactures solutions for medium-voltage applications used in the utility market under its marquee brands including Elastimold reclosers and switchgear, capacitor switches, current limiting fuses, Homac distribution connectors, Hi-Tech Valiant full-range current limiting fuse for fire mitigation, faulted current indicators and distribution connectors, cable accessories and apparatus with products for overhead and underground distribution. Manufacturing includes made-to-stock and custom-made solutions. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. MyABBStory We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHRabb.com. Resumes and applications will not be accepted in this manner. myBenefitsABB.com