Technical Service Specialist Generators

JOB REQUIREMENTS: - As a Technical Service Specialist your goal is to perform complicated technical service functions. This includes communication between internal departments, service dealers, central distributors, field sales staff and customers in order to resolve complex requests, questions and concerns associated with company products/services. You will do this by: Acting as subject matter expert in responding to and resolving a variety of product, service requests, questions and concerns of moderate complexity via telephone, e-mail, and other technologies. Investigating and troubleshooting matters concerning repairs or procedures to correct problems associated with electrical or mechanical systems. Conducting research and investigations to determine validity of warranty claims and may make warranty policy adjustments as required. Communicating with both internal and external partners in order to resolve inquiries. Assisting with locating various product parts in critical situations that require expedient resolution. Providing guidance and training to internal customer service representatives and other staff. Maintaining and continuously improving knowledge of principles, practices and procedures regarding company products and equipment for unique situations that require new and creative solutions. Entering customer contact details into Customer Relationship Management software. The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities. You are the kind of person who is/has: Detail oriented Strong verbal communications skills able to present professionally with strong phone etiquette - Required Qualifications: High School Diploma or Equivalent Customer or technical support experience Minimum three years of experience in troubleshooting and repair capacity Basic understanding of generator operations Preferred Qualifications: Engine powered product service industry experience Generator troubleshooting experience Knowledge of electricity - including A/C voltage Additional Knowledge & Skills: Good written and verbal communication skills Strong negotiation and problem resolution skills Strong interpersonal skills to deal effectively and efficiently with diverse groups of people in a dynamic environment Proficient computer skills Strong mechanical aptitude and technical For full info follow application link. Briggs & Stratton Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation or any other basis prohibited by law. Briggs & Stratton also undertakes affirmative action to assure equal employment opportunity for minorities and women, for persons with disabilities, and for protected veterans. APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/C1A9510B18AB4D85