ServiceNow ITSM Consultant

SKILLS/EXPERIENCE PREFERENCES: 6 year of experience required. Dynamic and Proactive ITSM Professional : Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies. Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Organized and analytical with the ability to work effectively in a team environment. Demonstrated ability to implement projects on time to meet project schedules. Capable of handling multiple priorities in a fast-moving environment. Application Portfolio Management (APM) Expertise: Essential expertise in Application Portfolio Management (APM). Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance. Technical Proficiency: Intermediate level experience with ServiceNow implementations. Understanding of the Common Service Data Model (CSDM) Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP). Strong communication, presentation, and writing skills. Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion. ServiceNow ITSM Modules: Hands-on experience in the development and implementation of ServiceNow ITSM modules: Asset Management Incident Management Change Management CMDB/Discovery Service Mapping/Dependency Mapping IT Asset Management Technical Understanding: Exposure to ServiceNow platform capabilities. Understanding of technical and functional design requirements related to ServiceNow. Scripting and Automation: Proficient in creating and managing scripts and workflow. Experience in one or more scripting languages: JavaScript, Python, PowerShell. ITSM Fundamentals: Fundamental understanding of ITSM, ITIL Understanding of CMDB. ServiceNow Scripting Aspects: Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs. Web Services and Integration: Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications. Customization Skills: Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly. Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.