Lirio
IT Support Specialist
Lirio, Nashville, Tennessee, United States, 37247
Position Summary
The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills.
All applicants must live in the US and much be authorized to work in the US. This role will be hybrid, minimum 2 days/week in our Franklin, TN office.
Essential Duties and ResponsibilitiesProvide excellent customer serviceManage and support our Microsoft 365 environment using tools including:
MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect.Ensure proper and timely resolution of Helpdesk issues.Manage office network infrastructure and solution.Maintain and support SaaS applications.Effectively manage Onboarding/Offboarding/Access Requests.Support communication and collaboration tools.Maintain backup and recovery solutions.Manage inventory and asset lifecycle.Maintain and support office A/V equipment.Update or author procedure, process and user documentation.Work collaboratively with other IT, Security and Compliance team members.Incident reportingSupport recurring compliance auditingEducation and Experience
High School Diploma/GED3-5 years experienceSystem Experience
*JAMF experience a must-have*
Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify
A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL
Benefits
Medical (HSA available)DentalVisionShort-term & long-term disability (company-paid)Life & AD&D (company-paid)401K with company match10 paid holidays + holiday week company closureFlexible time off policyHybrid work scheduleJob Salary Range: $70,000-$85,000
The IT Support Specialist is a member of the IT team responsible for providing exceptional customer service to our internal colleagues and our external partners, clients, and vendors; supporting the internal helpdesk, office operations, and business processes; and enhancing our internal IT support through excellent communication, documentation, and problem-solving skills.
All applicants must live in the US and much be authorized to work in the US. This role will be hybrid, minimum 2 days/week in our Franklin, TN office.
Essential Duties and ResponsibilitiesProvide excellent customer serviceManage and support our Microsoft 365 environment using tools including:
MS Entra, MS Defender, MS Intune, and Jamf Pro, Jamf Connect and Jamf Protect.Ensure proper and timely resolution of Helpdesk issues.Manage office network infrastructure and solution.Maintain and support SaaS applications.Effectively manage Onboarding/Offboarding/Access Requests.Support communication and collaboration tools.Maintain backup and recovery solutions.Manage inventory and asset lifecycle.Maintain and support office A/V equipment.Update or author procedure, process and user documentation.Work collaboratively with other IT, Security and Compliance team members.Incident reportingSupport recurring compliance auditingEducation and Experience
High School Diploma/GED3-5 years experienceSystem Experience
*JAMF experience a must-have*
Microsoft Windows, macOS, iOS, Entra, Microsoft 365, SharePoint, Exchange, Jamf, Intune/Endpoint, MS Defender, PowerAutomate, Microsoft Forms, SharePoint, Powershell, Jira Service Management, Meraki, Confluence, Slack, Zoom, Bitwarden, Code42, Smartsheet, Datto Backupify
A+, Network +, Security +, Cisco, Apple, Microsoft, cloud certifications, ITIL
Benefits
Medical (HSA available)DentalVisionShort-term & long-term disability (company-paid)Life & AD&D (company-paid)401K with company match10 paid holidays + holiday week company closureFlexible time off policyHybrid work scheduleJob Salary Range: $70,000-$85,000