Help Desk Technician

Provides user and desktop support across multiple US sites, handling requests in person and remotely. Responsibilities include onboarding/offboarding, managing desktops, printers, inventory, and supporting IT projects. Shares rotating on-call duties.Key Responsibilities:First point of contact for user supportSupport for Windows, Microsoft Office, and basic network issuesManage Active Directory, Microsoft Exchange, and desktop imagingAssist with vendor management, documentation, and user trainingEscalate issues to MSP and System AdminsSkills:Windows 10/11, Active Directory, Microsoft ExchangeHelpdesk ticketing, PowerShell, Network Cabling