JobRialto
Software Engineer/DevOps
JobRialto, Merrimack, New Hampshire, us, 03054
The Role
EI Production Services organization is looking for a highly motivated Principal Software Engineer. You will be responsible for developing automation tooling for critical contact center applications for maintenance, upgrades, triaging, self-service tooling, observability, and deployment. In this role, you will have an opportunity to transform our current support model along with technical teams. You will play a significant role in continuously looking for ways to optimize and improve the delivery quality of code, testing, and operational automation, monitoring & telemetry, and resiliency within production.
The Expertise You HaveExperience managing technology environment stability and availability.Knowledge of ITIL practices.Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.Experience with Agile software development methodologies, delivery projects, and implementation.Knowledge of basic networking (ping, traceroute, DNS).Experience with search and analytics engines (Splunk, ELK).Experience with Linux/UNIX and Windows operating systems.Experience with workflow design, data analysis, and requirements identification/specification.Experience with cloud-based technologies including SaaS solutions in the cloud and AWS.Proven experience with CI/CD pipelines and associated technologies.Experience with PowerShell and Python scripting.Proven experience with programming languages, including Java.Production support experience with financial systems.Proven creative and abstract thinking.Teamwork and collaboration skills in a highly functioning Scrum team in an Agile work environment.Effective communication to share ideas and opinions for platform innovation.Growth mentality to continue learning new technologies and skills.Data security skills to protect customer information.Strong communication (written and verbal) and interpersonal skills.Strong analytical and/or project management skills.Ability to provide 24x7 support for production environments.Strong problem-solving skills.The Value You Deliver
Assist in developing and implementing operational stability within the Associate Experience in the Call Centers and Investment Centers.Develop strategies and tools to quickly remediate operational problems.Work closely with Product, Engineering, and Production Support teams to increase delivery speed, improve code quality, and optimize processes.Improve monitoring & telemetry of applications, platforms, and service interdependencies, allowing proactive issue resolution.Leverage KPIs to improve speed and quality of delivery, auto-remediation, MTTR, and issue closure.
Dynamic Working
Client's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days every other week in a Client office.
Location:
Merrimack, NH or Westlake, TX.
Education:
Bachelors Degree
EI Production Services organization is looking for a highly motivated Principal Software Engineer. You will be responsible for developing automation tooling for critical contact center applications for maintenance, upgrades, triaging, self-service tooling, observability, and deployment. In this role, you will have an opportunity to transform our current support model along with technical teams. You will play a significant role in continuously looking for ways to optimize and improve the delivery quality of code, testing, and operational automation, monitoring & telemetry, and resiliency within production.
The Expertise You HaveExperience managing technology environment stability and availability.Knowledge of ITIL practices.Knowledge of DevOps and Site Reliability Engineering (SRE) practices and principles.Experience with Agile software development methodologies, delivery projects, and implementation.Knowledge of basic networking (ping, traceroute, DNS).Experience with search and analytics engines (Splunk, ELK).Experience with Linux/UNIX and Windows operating systems.Experience with workflow design, data analysis, and requirements identification/specification.Experience with cloud-based technologies including SaaS solutions in the cloud and AWS.Proven experience with CI/CD pipelines and associated technologies.Experience with PowerShell and Python scripting.Proven experience with programming languages, including Java.Production support experience with financial systems.Proven creative and abstract thinking.Teamwork and collaboration skills in a highly functioning Scrum team in an Agile work environment.Effective communication to share ideas and opinions for platform innovation.Growth mentality to continue learning new technologies and skills.Data security skills to protect customer information.Strong communication (written and verbal) and interpersonal skills.Strong analytical and/or project management skills.Ability to provide 24x7 support for production environments.Strong problem-solving skills.The Value You Deliver
Assist in developing and implementing operational stability within the Associate Experience in the Call Centers and Investment Centers.Develop strategies and tools to quickly remediate operational problems.Work closely with Product, Engineering, and Production Support teams to increase delivery speed, improve code quality, and optimize processes.Improve monitoring & telemetry of applications, platforms, and service interdependencies, allowing proactive issue resolution.Leverage KPIs to improve speed and quality of delivery, auto-remediation, MTTR, and issue closure.
Dynamic Working
Client's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite all business days every other week in a Client office.
Location:
Merrimack, NH or Westlake, TX.
Education:
Bachelors Degree