IT Service Delivery Analyst I (US)

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.CustomerWe focus on our customers' successInnovationWe create better solutionsCollaborationWe create success togetherInclusionWe always interact with others respectfullyCandorWe are open and honest with one anotherIntegrityWe do the right things and do things rightAccountabilities & Responsibilities:Adheres to Integer's Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements.Vendor account managementProcurement responsibilitiesCultivates internal networks to facilitate completion of tasksDevelops a basic understanding of supported functional areasEstimates work and gathers requirements for a wide range of projectsDrives deliverables for assigned projects including but not limited to expansions and acquisitionsDevelops and manages schedules for deployments, upgrades, refreshes, renewals, licensing, etc.Supports upgrades to technology and verifies compatibility of existing applicationsTroubleshoots routine issues and resolves incidents in a timely mannerCommunicates clearly and works with functional team membersProvides feedback on approaches and decisionsDevelops and maintains a productive working relationship with project sponsors, customers, and key systems usersPerforms other duties as required.Education & Experience:Minimum Education:

BS Degree in Information Systems, Business, Engineering, Computer Science or related discipline, or equivalent experience.Minimum Experience:

0-2 years' experience.Knowledge & Skills:Special Skills:

Demonstrated ability to work in and foster a team based environmentAbility to communicate and present effectivelyGood organizational skillsManaging to a budget

Other:

May travel up to 10% of the timeU.S. Applicants: EOE/AA Disability/Veteran