OneSource Virtual
Sr. COBRA Specialist
OneSource Virtual, Coppell, Texas, United States, 75019
OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual's global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company's solution at www.onesourcevirtual.com.
This is an operational position that includes file integrations, carrier eligibility, direct bill management, and call center support, but it is not an account management position.
Position Summary/Objective
The
COBRA Sr.
Specialist
is responsible for supporting supports the COBRA/Direct Bill team. Utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies/ processes.
Essential Functions/Duties/Responsibilities
Primary responsibility is to manage assigned operational duties to include:Accurate and timely update of assigned cases and tasks via case management systemAssist in identifying and escalating process gaps for all customers to ensure internal processes are accurateProvide professional and timely service to internal and external audit requestsInitiate and manage direct billing, collaborate with customer on direct billing processesDaily HR system submissions of relevant COBRA tasksProcess incoming mail/email elections & paymentsBuilding new clients in COBRA system for onboarding and closing out offboarding clientsUpdate rates and plans in COBRA system for Open enrollment as well as updating member electionsCarrier updates via email/phone/online portalsReview and correct daily integration files for COBRA events, General Rights Notices and Direct Billing filesParticipate in ongoing training relative to the functional areaForm strong partnerships within the department and organizationIdentify and document areas of improvement or innovation through process change or automationMeet or exceed all performance standardsAssume ad-hoc duties as assigned by ManagerCompetencies
Effective communication skills via telephone, email and in-personMust be willing to adapt and display positive attitudeAbility to work independently and as part of a teamMust value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplaceMaintain punctuality and adherence to set schedule with overtime hours as neededMust be able to cope in fast-paced, demanding, ever-changing environmentAble to manage member information while maintaining confidentialityAnalytical skills; strong research and follow up skillsAbility to multi-task, and think critically to resolve issuesSupervisory Responsibility
This role does not have supervisory responsibilities
Qualifications and Experience
HS Diploma required3-5 years of related experience and/or training, 1 year min as Specialist strongly preferredMust have knowledge of employee benefits, COBRA and other federal/regulatory requirementsProficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc...)Preferred
Bachelor's degree preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.
This is an operational position that includes file integrations, carrier eligibility, direct bill management, and call center support, but it is not an account management position.
Position Summary/Objective
The
COBRA Sr.
Specialist
is responsible for supporting supports the COBRA/Direct Bill team. Utilizes Workday, COBRAPoint, case management tool, knowledgebase and contact center technologies/ processes.
Essential Functions/Duties/Responsibilities
Primary responsibility is to manage assigned operational duties to include:Accurate and timely update of assigned cases and tasks via case management systemAssist in identifying and escalating process gaps for all customers to ensure internal processes are accurateProvide professional and timely service to internal and external audit requestsInitiate and manage direct billing, collaborate with customer on direct billing processesDaily HR system submissions of relevant COBRA tasksProcess incoming mail/email elections & paymentsBuilding new clients in COBRA system for onboarding and closing out offboarding clientsUpdate rates and plans in COBRA system for Open enrollment as well as updating member electionsCarrier updates via email/phone/online portalsReview and correct daily integration files for COBRA events, General Rights Notices and Direct Billing filesParticipate in ongoing training relative to the functional areaForm strong partnerships within the department and organizationIdentify and document areas of improvement or innovation through process change or automationMeet or exceed all performance standardsAssume ad-hoc duties as assigned by ManagerCompetencies
Effective communication skills via telephone, email and in-personMust be willing to adapt and display positive attitudeAbility to work independently and as part of a teamMust value and promote team spirit, have outstanding interpersonal skill set; exhibit professionalism within the workplaceMaintain punctuality and adherence to set schedule with overtime hours as neededMust be able to cope in fast-paced, demanding, ever-changing environmentAble to manage member information while maintaining confidentialityAnalytical skills; strong research and follow up skillsAbility to multi-task, and think critically to resolve issuesSupervisory Responsibility
This role does not have supervisory responsibilities
Qualifications and Experience
HS Diploma required3-5 years of related experience and/or training, 1 year min as Specialist strongly preferredMust have knowledge of employee benefits, COBRA and other federal/regulatory requirementsProficient PC Skills (Microsoft Excel/Word/Outlook, Adobe, HRIS, etc...)Preferred
Bachelor's degree preferred
#LI-REMOTE
You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.