Optical Technician / Optician - Clarkson Eyecare

EyeCare Partners is the nation's leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.

Job Title: Optical Technician (Optician)
Company: Clarkson Eyecare
Location: O'Fallon, MO - South office

Training Provided - No medical/eyecare experience required!

Pay: $15/hour, plus bonus and commission

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off and Paid Holidays
• Competitive Base Pay + Bonus
• Optical Education Reimbursement
• Paid Maternity Leave

Hours:

• Full Time
• Our offices are open Monday-Friday 8am-7pm, Saturday 8am-1pm
  • You will not work all of these hours, but you must have open availability to work any shift within these hours.
  • You may have to work a little earlier/later as needed

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Promote frames and lenses recommended by the doctor to meet patient needs
• Adjust and repair glasses
• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

An Optical Technician (Optician) will achieve a world class Total Patient Experience that both maximizes the retail sales but also supports the patients' medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the good and services we offer.

Responsibilities:

60%

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360

20%

• Assist with other duties in the office as needed
• General office duties and cleaning to be assigned by manager
• Ensure all job Aids and Policies are followed

20%

• Acknowledge patients in a friendly, approachable way that invites them into the office
• Maintain frame standards with cleaning, organization, full and well-presented areas
• Follow all protocols to keep Frame inventory accurate

Requirements:

• High School Diploma or GED equivalent required
• Associates Degree preferred
• Minimum of 1 year in a customer interactive position; or equivalent combination of education and experience
• Basic computer skills
• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Favorable result on Background Check required
• Must be able to provide proof of identity and right to work in the United States

Preferred Knowledge/Skills/Abilities:

• Have ABOC or obtained with first 2 years of employment (preferred, not required)
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPPA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPPA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures

Physical Requirements:

• Regular bending, lifting, carrying, reaching and stretching
• Ability to move throughout the office
• Ability to remain standing for long periods of time
• Lifting heavy boxes and accessing high shelves
• If you need help performing these functions of your job, please contact supervisor so that we may engage in the interactive process with you and find a reasonable accommodation

Work Environment:

• Calculate, manipulate, and interpret numbers/data
• Problem solve, reason and resolve issues effectively
• Use independent judgment and discretion
• Meet customer expectations
• Work under stress with interruptions and deadlines
• Use computer effectively and view computer screen
• Exhibit empathy in all situations
• Work changing schedules to meet business demands

If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly - only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.