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Starr Insurance Companies

Senior IT Business Analyst

Starr Insurance Companies, New York, NY


Starr Insurance Companies is a leading insurance and investment organization, providing commercial property and casualty insurance, including travel and accident coverage, to almost every imaginable business and industry in virtually every part of the world.

Cornelius Vander Starr established his first insurance company in Shanghai, China in 1919. Today, we are one of the world's fastest growing insurance organizations, capable of writing in 128 countries on 6 continents.

The Senior IT Business Analyst will be responsible for extensive business analysis support of Starr Companies Underwriting applications. The Candidate will work closely with the Product Owner, Technical Lead and other IT BA to contribute to the product strategy on any number of challenging initiatives. This will require in-depth analysis of user requirements, build Features / User Stories using Agile/Scrum, provide mockups, data mappings, coordinating integration points and assist in testing as needed. Candidate should also be well versed in the waterfall SDLC approach, many of our vendors work in this manner and therefore we need to understand and embrace this methodology as well. Often times this requires a hybrid approach when complex projects require work from external partners and internal development teams as well. Additionally, the candidate will provide maintenance and support of assigned production application, interact with stakeholders at many levels of the organization, from analysts to senior management across multiple departments.

Key Responsibilities:
  • Provide in-depth and sophisticated analysis with interpretive thinking to define problems, develop innovative solutions, and influence strategic functional decisions for complex projects.
  • Identify and communicate risks & issues, and propose risk mitigation options, considering business implications.
  • Develop expertise in the functionality, operation and integration points of the assigned application.
  • Work with the Product Owner and Technical Lead to identify Epics and Features for Roadmap items.
  • Work with Product Owner, Technical Lead, Stakeholders and Business SMEs to document process flows for functional improvements and enhancements.
  • Work with Business SME's during refinement meetings to create user stories with clear acceptance criteria/ or author business requirements.
  • Create mockups using Balsamiq for review with Stakeholders, Business SMEs and use by the Delivery team.
  • Create data mapping documents to define integrations with external / internal systems
  • Troubleshoot 2nd level production support issues and manage production support tickets in ticketing system.
  • Assist in the development of test scenarios, test execution and test results validation and support UAT testing.
  • Assist in the development of training materials.

Skills/Experience Required:
  • Minimum 2 years' experience in working with Agile / Scrum teams for writing user stories and iterative development (sprints).
  • Minimum 2 years' experience in working with Waterfall/SDLC project methodology.
  • Minimum 5 years' experience as a business analyst, IT business systems analyst, insurance data analyst or similar role in the Commercial P&C industry.
  • Workers Compensation experience a plus.
  • Critical thinking and problem-solving skills.
  • Excellent oral and written communication skills.
  • Self-motivation and prioritization of tasks & actions to hit deadlines according to business priorities.
  • Experience handling 2nd-level production support issues.
  • Proficient in the use of MS Office products.
  • Able and willing to handle multiple tasks and shifting priorities in a fast-paced environment.

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Starr is an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.