IT Business and Data Analyst I

Salary: $40,846.79 - $49,000.00 Annually Location : VA 24541, VA Job Type: Full Time Non Exempt Salary Job Number: 1002311 Department: Information Technology Division: Information Technology Opening Date: 10/02/2024 Closing Date: Continuous Description Serves as a point of contact between the department and its clients. Assists with IT services related to client interactions, business, administrative support, and data analysis. The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time. Provides entry-level business process support by assisting with gathering, validating, and documenting business processes; by serving as the bridge between business needs and IT solutions, ensuring both sides work amicably towards organizational goals, by assisting in research to identify best practices; and by communicating the benefits of proposed solutions to supervisor. Provides administrative support for reporting and data analytics by extracting information from various sources to assist the department in making informed decisions, by supporting the maintenance of basic dashboards and reports; and by helping in data validation efforts and providing recommendations for data inputs. Builds client relationships by aiding in the success of client engagement assisting and supporting client relationships and onboarding solutions; by assisting with strategies to build and foster positive relationships with clients; by helping develop technical training materials and facilitating basic training sessions; by engaging with stakeholders to address client needs and requests; and by attending Technical User Group meetings. Provides IT Service Desk analyst support by creating basic incident reports and maintaining the knowledge base; by assisting in updating the IT Service Catalog; and by identifying opportunities for service improvements. Provides administrative support for the department by providing financial and payroll support; by tracking and ordering department supplies; by organizing and maintaining department electronic files; by managing training and meeting room calendars; by managing incoming and outgoing mail, faxes, and vendor invoices; and by providing other associated administrative support. Meets regularly with internal staff to share information to formulate consistent and appropriate responses to departments; collaborates with staff regularly by attending staff meetings and supporting project teams; and by participating in user group meetings and completing assigned tasks. ADDITIONAL DUTIES Attends training sessions. Performs additional duties to support operational requirements as assigned. Education and Experience Associate degree with general knowledge in a customer service or technical field, or one to three years related experience. An equivalent combination of education and experience may be considered in lieu of the specific requirements listed above Certifications/Licenses Valid driver's license and acceptable driving record according to City criteria Job Knowledge Basic knowledge of the subject matter. Comprehension of the subject area to solve common problems, able to advise on technical matters, and serve as a resource on the subject for others. Reading Advanced: Ability to read literature, books, reviews, scientific or technical journals, abstracts, financial reports, and/or legal documents. Writing Intermediate: Ability to write reports, prepare business letters, expositions, and summaries with proper format, punctuation, spelling, and grammar, using all parts of speech. Math Intermediate: Ability to deal with system of real numbers; practical application of fractions, percentages, ratios/proportions and measurement. Communication Skills Work requires regular interaction involving exchange and receipt of information. Independence and Decision-Making Normally performs the duty assignment after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few easily identifiable choices. The assignment is usually reviewed upon completion. Technical Skills Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Fiscal Responsibilities Prepares accounting, budget, employment actions, purchasing documents; and does research to justify language used in documents for a unit or division of a department. Supervisory Responsibilities No responsibility for the direction of supervision of others. PHYSICAL DEMANDS Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others. NON-PHYSICAL DEMANDS Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time. Regular and predictable attendance is expected. Frequently experiences time pressure, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team. May occasionally experience tedious or exacting work. Rarely experiences emergency situations, irregular work schedule/overtime, noisy/distracting environment. MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE Typically requires use of standard office equipment and telephone, and related software and hardware; and any other equipment as appropriate or as assigned, including Computer, Printer, Scanner. WORK ENVIRONMENT The work is normally performed in an office setting. The employee is not exposed to environmental hazards and does not normally require the use of protective equipment. Accident Insurance The City provides optional off the job accident insurance through Allstate. This insurance provides reimbursement for treatments associated with a wide array of accidents and injuries, and is available for immediate family members. Premiums are paid entirely by the employee through payroll deduction. Annual Leave Employees accrue annual leave hours based on the length of time they work for the City and their duty cycle. Hours are accrued on a semi monthly pay cycle. Employees are not eligible to use annual leave hours during their first six months of employment. Critical Illness The City provides optional critical illness insurance through Allstate. This insurance provides a lump sum benefit payment if an employee is diagnosed with a covered illness. Examples include heart attack, stroke, coronary atery by-pass surgery, and so on. Premiums are based on age and tobacco use. Premiums are paid entirely by the employee through payroll deduction. Cancer Benefit The City provides optional cancer insurance through Allstate. This insurance provides a benefit payment if an employee is diagnosed with cancer and provides a benefit during cancer treatments. Premiums are paid entirely by the employee through payroll deduction. Deferred Compensation The City of Danville offers a 457 plan to employees, which provides an opportunity to set aside a portion of your salary for retirement. Income taxes are not paid on the money your defer until you retire and start using it or leave the City. Enrollment in this plan is optional. Dental Insurance Employees have the opportunity to enroll in dental insurance through Delta Dental.There is an option of a Low PPO plan or a High PPO plan, and coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction. Direct Deposit Employees have the option of having their paycheck directly deposited into your financial checking and/or savings account each pay period. Employees may select up to three accounts at the same or different financial institutions for direct deposit. Disability Insurance Employees are given the option of selecting Short-term and/or Long-term disability insurance programs through The Standard for protection in the event that they become disabled through a non-work related injury. Premiums are paid entirely by the employee through payroll deduction. Employee Assistance Program (EAP) Employees and their dependent family members are eligible to use the City of Danville's Employee Assistance Program (EAP) with Sentara Health. The EAP offers free and confidential counseling services to help employees and their dependants deal with serious problems in their lives such as family or marital disputes, problems with alcohol and/or drug abuse, emotional illness, financial or legal worries, or difficulties with stress on the job. In addition to counseling services, the EAP also provides free legal, financial, and Identity Theft guidance. Employee Health and Wellness Center Employees and eligible dependents have access to the CareTeam Health and Wellness Center, which offers high-quality convenient medical care for an extremely low cost- sometimes it is free City employees have dedicated nurse practitioners that provides primary care, lab services, chronic disease management, health and wellness coaching, and a variety of other things. Flexible Spending Account Employees have the option of participating in the flexible spending account (FSA). The FSA allows employees to select a set amount of money to be withheld from their paychecks each pay period for a year to cover certain medical and child care expenses. This money is deducted before taxes are calculated. Money put into the FSA is accessible to the employee through a debit card or through reimbursement. Health Insurance The City of Danville is self-insured and offers medical and prescription drug coverage through Gateway Health. This coverage is offered to employees and their dependents. The City pays a portion of the health insurance premiums and the employee pays a portion. Employees have the choice between a traditional PPO plan and two high deductible plans (HDHP). HDHP have an option to enroll in a Health Savings Account (HSA). Holidays The City of Danville offers the following paid holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, 1/2 day Day before Thanksgiving, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Easter Monday, George Washington Day, Columbus Day, Veteran's Day, and Your Birthday Retirement System After five years of employment with the City of Danville, employees are vested in the City's Employees' Retirement System (ERS). ERS is a defined benefit retirement plan with the purpose of providing retirement, disability, and death-in-service benefits. Contributions by employee are mandatory. Sick Leave Sick leave is a privilege granted to all full-time employees. Sick leave is accrued on a semi monthly basis. Term Life Insurance The City of Danville offers optional group term life insurance benefits to employees through The Standard. The amount of death benefit is the employee's annual salary doubled and rounded to the next highest $1,000 up to a maximum of $200,000. Double indemnity (twice the death benefit) is provided for death by accident. The cost of this benefit is divided equally between the City and the employee, which means that the City pays one-half of the premium and the employee pays one-half of the premium. Tuition Reimbursement The City of Danville recognizes the value of educational training, and therefore, provides limited financial reimbursement to employees taking eligible course on their own time. Employees are eligible for tuition reimbursement after their first six months of employment. Vision Insurance Employees have the option of enrolling in vision insurance through BlueView Vision. Coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction. Universal Life Insurance The City offers optional universal life insurance benefits to employees through Allstate. Employees can select a benefit amount. Premiums are based on an employee's age and tobacco use. Coverage can be selected for an employee's spouse and children.