Information Technology Support Technician

Salary: $44,310.00 - $57,499.00 Annually Location : Wilson, NC Job Type: Full-Time Job Number: 2024-36 Division: Information Technology Opening Date: 09/26/2024 Job Summary Reporting under the Information Technology structure, the IT Support Technician will be responsible for maintaining all campus hardware and software as well as monitor and resolve IT tickets. The IT Support Technician will ensure prompt delivery of services and/or equipment to all campus end users. Knowledge, Skills and Abilities: Principles and practices of enterprise computer systems and related software including but not limited to the following: Install, configure, update and repair hardware/software components Ensure hardware/software integrity of network devices/applications Display a general knowledge of Local Area Networks (LAN) Provide help desk support in various capacities Install, configure and upgrade endpoint software Troubleshoot and resolve hardware and software issues Exhibit effective communication skills verbally and in writing Self-starter who is detail oriented and able to work productively and efficiently with little supervision Understand technical language Maintain effective working relationships with end users (students, staff, faculty). Essential Duties: Answer, record and respond to user support calls, email and tickets. Maintain, troubleshoot, repair and inventory all campus hardware and software. General knowledge of networking to troubleshoot cabling and network connections for user access to campus networks. Maintain equipment integrity with regular system updates and enhancements. Maintains necessary records of service calls and equipment moves. Coordinate and perform hardware and software system maintenance as necessary to ensure secure delivery of resources. Interact with various campus departments to help define and deliver technical solutions to meet campus needs. Cross train with A/V Specialist in installing and maintaining various video, audio, and other multi-media equipment including campus camera system. Assist A/V Specialist with supporting campus events. Education and Experience: Associate degree in Information Systems or related field, OR at least one current industry certification (CompTIA, A, Sec, Net, etc.) is required. One to three years of experience as a computer support technician is preferred Wilson Community College is an Equal Opportunity Employer . In accordance with the ADA, if you require a reasonable accommodation to apply for this position, please notify the Human Resources Office. LONGEVITY Longevity is a yearly lump-sum payment you receive after working 10 years: Years of Service Longevity Rate Less than 10 0% of Salary 10 but less than 15 1.5% of Salary 15 but less than 20 2.25% of Salary 20 but less than 25 3.25% of Salary 25 or More 4.5% of Salary ANNUAL LEAVE Years of Service Hours Earned Mo Less than 5 9.33 Hours 5 but less than 10 11.33 Hours 10 but less than 15 13.33 Hours 15 but less than 20 15.33 Hours 20 or more years 17.33 Hours You can carry up to 240 hours over every year. The rollover occurs in June of each year. SICK LEAVE You earn 12 days per year (8 hours per month). This leave can accumulate indefinitely. When you retire, available sick hours will convert to creditable service with the Retirement System. HOLIDAYS New Years M.L. King, Jr. Day Good Friday Memorial Day Independence Day Labor Day Veteran's Day (may be taken at Winter Break) Thanksgiving (2 days) Winter Break The sum of all paid holidays will not exceed 12 days. Employees may be required to take paid leave or leave without pay for days other than the 12 specified holidays. HEALTH INSURANCE You may join the State Health Plan. There is an employee contribution to the State Health Plan; however, the State pays a portion of the monthly premium as well. Dependents may also be covered. You may elect 70/30 coverage or 80/20 coverage. Upon retirement, coverage may continue; however, it depends on the conditions under which you retire. It should be noted that insurance premiums are expensive, and rates/coverage may change annually. Open enrollment allows for changes to be made to your health coverage, and it is usually conducted in October each year. RETIREMENT Teachers' and State Employees' Retirement System (TSERS) Six percent of your gross salary as pre-taxed dollars goes into your retirement account monthly. A death benefit of one time's your annual salary (minimum $25,000 and maximum $50,000) is provided to you once you have been in the system for one year. Once you have completed five years in the system, you are considered to be vested. Unreduced Retirement Benefits are available as follow: Age 65 with 5 years of service Age 60 with 25 years of service Any age with 30 years of service Disability Income Plan: Is provided through TSERS. The plan provides short-term benefits after one year in the system. After a sixty-day waiting period, the plan pays 50% of your salary and longevity up to $3,000 per month for one year. It also provides long-term benefits after you are vested (5 years in the system). The plans pays 65% of your salary and longevity, up to $3900 per month until the disability ends. Long-term benefits include health coverage and the death benefit. Payments will be reduced if you are receiving social security disability benefits or workers compensation benefits. WORKERS COMPENSATION Upon an accidental injury on the job, you will be covered by Workers Compensation. You should notify your supervisor and Human Resources immediately when an accident or injury on the job occurs. OPTIONAL BENEFITS 401(K), 457 529 College Tuition Plan NC Flex Benefits Colonial Life FREE TUITON Full-time college employees may enroll in one curriculum or continuing education course per semester at the College without tuition or registration fee charges. PERSONAL OBSERVANCE DAY Eligible employees may receive 8 hours of paid leave on a single day of personal significance each calendar year. May include days of cultural and/or religious importance, but it is not limited to those. It may be any day that is significant to the eligible employee. FOUNDATION YMCA OF WILSON Full-time Wilson Community College employees are eligible for a corporate discount with the Foundation YMCA of Wilson.