Great Wolf Resorts, Inc.
Manager, Conference Services
Great Wolf Resorts, Inc., Traverse City, Michigan, United States, 49685
Pay: $58000 per year - $58000 per year
At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.
Essential Duties & Responsibilities
* Creates and manages groups in OPERA S&C system* Assists with 30-60-90 day catering forecast that is prepared weekly* Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program* Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution* Provide detailed information on groups' specific needs from arrival through departure* Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site* Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge* Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering* Meets the clients upon arrival and introduces them to key hotel staff.* Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through* Plans and conducts pre-convention meetings, as requested by client* Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
Basic Qualifications & Skills
* Associates degree in hotel/hospitality or related field* Minimum 1 year in event/conference planning or related hospitality experience* Demonstrated proficiency in Microsoft Office Suite* Successful completion of criminal background check and drug screen* Professional communication skills both verbal and written
Desired Qualifications & Traits
* Significant customer service experience* Strong problem solving and organizational skills* Attention to detail and ability to exceed quality standards* Enthusiastic and positive energy* Multi-tasking ability* Minimum 1 year supervisory/leadership experience in hospitality field
Physical Requirements
* Able to lift up to 20lbs* Able to bend, stretch, and twist* Able to stand or sit for long periods of time
At Great Wolf, the Conference Services Manager is responsible for the successful outcome of meetings, events and programs from pre-arrival through post-departure while enhancing the client experience and revenue through upselling and on-site revenue generation.
Essential Duties & Responsibilities
* Creates and manages groups in OPERA S&C system* Assists with 30-60-90 day catering forecast that is prepared weekly* Completes Banquet Event Orders (BEOs) and Resumes for clients and operations departments to communicate specific needs, contracted/agreed upon details and pricing for the meeting, event or program* Conduct weekly BEO meetings to discuss events with the director of food & beverage, banquet manager, banquet chef and all relevant personnel to maximize budgets/sales goals and operational execution* Provide detailed information on groups' specific needs from arrival through departure* Acts as a liaison between lodge and groups, ensuring meeting space is appropriately set up and handles any special client requests and activities on or off-site* Creates group Resumes which detail group purpose, room/suite types, block/pickup, rates and special negotiations, VIP's, meeting and recreation agenda, AV, accounting, and all special instructions to operational departments of lodge* Attains pre-set monthly revenue goals for upselling of banquets, as determined by the director of sales and catering* Meets the clients upon arrival and introduces them to key hotel staff.* Communicates last minute changes of group functions to hotel staff and ensures satisfactory follow through* Plans and conducts pre-convention meetings, as requested by client* Represent the lodge in resolving complaints from groups and group attendees, including but not limited to billing and reservations
Basic Qualifications & Skills
* Associates degree in hotel/hospitality or related field* Minimum 1 year in event/conference planning or related hospitality experience* Demonstrated proficiency in Microsoft Office Suite* Successful completion of criminal background check and drug screen* Professional communication skills both verbal and written
Desired Qualifications & Traits
* Significant customer service experience* Strong problem solving and organizational skills* Attention to detail and ability to exceed quality standards* Enthusiastic and positive energy* Multi-tasking ability* Minimum 1 year supervisory/leadership experience in hospitality field
Physical Requirements
* Able to lift up to 20lbs* Able to bend, stretch, and twist* Able to stand or sit for long periods of time