Chief Human Resources Officer

Alternate Title(s): Human Resources Manager, Human Resources Director, CHRO

COMPANY: Enterprise Management Solutions, Inc.

DIVISION: Human Resources & Administration

ACCOUNTABLE TO: Chief Executive Officer (CEO)

ACCOUNTABLE FOR: Human Resources Generalist, Quality Assurance Department Manager, Mail Clerk, Talent Acquisition Specialist, Employee & Labor Relations Specialist, Training & Development Specialist, Compensation & Benefits Specialist, Advisory Committee Chair

CLASSIFICATION: Full-time. 40 hours per week. Exempt. W-2.

WORK SCHEDULE: 40 hours per week in the 3310 Eastern Avenue, Baltimore, MD 21224 office from the hours of 8:00 AM to 5:00 PM.

COMPENSATION RANGE: $25.00 - $40.00 per hour; commensurate upon experience, expertise, company budget, and verified credentials.

ANTICIPATED TRAVEL: 10% of the time. No additional compensation for travel.

SUMMARY OF POSITION RESPONSIBILITIES: The Chief Human Resource Officer (CHRO) is expected to be a tenured doer and strong manager of remote support staff. The CHRO is responsible for developing and executing human resource strategy in support of the overall business plan and strategic direction of the organization, specifically in the areas of succession planning, talent management, change management, organizational and performance management, training and development, and compensation. The CHRO provides strategic leadership by articulating HR needs and plans to the executive management team, shareholders, and the board of directors. The CHRO oversees the day-to-day operations of the human resources and administrative departments.

This position is directly responsible for leading managers of the division and indirectly responsible for all employees within the division; ensuring all tasks and responsibilities are completed in accordance with established standards.

SCHEDULED DUTIES AND RESPONSIBILITIES:

• Conduct initial orientation sessions and coordinate flow until completion. Oversee the orientation and onboarding process to ensure it remains on schedule for each new hire.
• Establish and implement HR efforts that effectively communicate and support the company's mission and strategic vision.
• Develop HR plans and strategies to support the achievement of overall business operations objectives.
• Function as a strategic business advisor to the executive/senior management of each business unit regarding key organizational and management issues.
• Work with the company's executive management team to establish a sound plan of management succession that corresponds to the strategy and objectives of the company.
• Develop comprehensive strategic recruiting and retention plans to meet the human capital needs of strategic goals.
• Develop and implement comprehensive compensation and benefits plans that are competitive and cost-effective.
• Provide overall leadership and guidance to the HR function by overseeing talent acquisition, career development, succession planning, retention, training, leadership development, compensation, and benefits globally.
• Manage a team of 3-6 non-HR certified remote workers. Meet with human resources department staff each day to set goals for the day, keep the team on track, and ensure completion of tasks from the previous day.
• Quality check all correspondence leaving the Human Resources Division ensuring compliance with HR/corporate standards.
• Ensure continuity of services in your absence. Delegate responsibilities to the ranking staff person(s) during absences beyond normal working hours.
• Oversee the staff offboarding process for each staff at the end of their lifecycle.
• Assign clinical supervisors to all OMHC, PRP, BHH, SUD providers and document assignments appropriately.
• Assign compliance monitoring caseloads to HR team members for all existing staff.
• Oversee HR-related functions of payroll in collaboration with the CFO.
• Ensure all HR-related inquiries are addressed within a few business hours of receipt.
• Serve as the custodian of the Paycom software for the company.

UNSCHEDULED DUTIES AND RESPONSIBILITIES:

• Be a doer, not just a delegator.
• Oversee the day-to-day functions of the Human Resources Division, ensuring all corporate goals are met and tasks are completed on time.
• Directly supervise Human Resources Generalist, Quality Assurance Department Manager, and Mail Clerk.
• Serve as the custodian of records by ensuring timely fulfillment of medical records requests and maintaining policies & procedures.
• Assume the role of Compliance Officer for all HR-related matters.
• Ensure all employee and contractor records are compliant with established standards and regulatory guidelines at all times.
• Ensure timely updates to Paycom as needed.
• Collaborate with division chiefs, managers, supervisors, and directors weekly to ensure staffing levels are met at all times.
• Prioritize fulfillment of emergent needs of the organization as it relates to staffing, CEO initiatives, and HR compliance.
• In collaboration with the CEO, spearhead the fulfillment of any HR-related inquiries from external agencies.
• Ensure continuity of services in your absence by delegating responsibilities appropriately.
• In collaboration with the assigned HR generalist, audit onboarding processes for compliance.
• Balance division workload by assigning tasks and documenting assignments.
• Report to the Chief Executive Officer (CEO).
• Consult with the CEO and executive team regularly to implement improvements.
• Participate in audits/surveys as directed by the supervisor.
• Participate in quality assurance and performance improvement plans.
• Assist the supervisor with any work-related tasks as requested.
• Collaborate with and serve as program POC for external treatment providers and outside agencies as needed.
• Responsible for following regulations and company policies related to service delivery and documentation.
• Support the maintenance of a safe environment by participating in training and drills as requested.

PHYSICAL DEMANDS: Regularly walk, stand, or stoop; occasionally lift, carry, push, pull or otherwise move objects weighing up to 25 pounds; and regularly drive a motor vehicle.

WORKING CONDITIONS: Some work is performed in an office.

DISCLOSURES: The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.

COMPETENCIES AND SKILLS:

• Excellent verbal and written communication skills.
• Excellent interpersonal and conflict resolution skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Thorough knowledge of employment-related laws and regulations.
• Knowledge of and experience with varied human resource information systems.
• Proficient with Microsoft Office Suite or related software.

LEVEL OF EDUCATION/TRAINING/QUALIFICATIONS:

• MA/MS in human resources or related field.
• A minimum of 7 years of HR experience, with at least 3 years of HR executive/management experience.
• PHR, SPHR, SHRM Senior Certified Professional (SHRM-SCP) or SHRM Certified Professional (SHRM-CP) certification preferred.

Job Type: Full-time

Pay: $25.00 - $40.00 per hour

Work Location: In person