RAYUS Radiology
Radiology Support Specialist
RAYUS Radiology, Cheswick, Pennsylvania, United States, 15024
RAYUS now offers DailyPay! Work today, get paid today!RAYUS Radiology is looking for a Radiology Support Specialist I to join our team. As a Radiologist Support Specialist I, you will be responsible for providing exceptional service to healthcare facilities (clients), patients and all internal and external customers. Radiology Support Specialist (RSS) are responsible for receiving, reviewing and verifying information, resolving problems, fulfilling requests, and performing database queries to optimize radiologist workflow to meet expected turnaround times (TAT's) and client service level agreements/expectations (SLA's).
This is a fully remote full-time position, four weekdays per week with rotating weekend, 3:30 PM - 12:00 AM .ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:Deliver client satisfaction through effective resolution of client callsEfficient drafting of X-Rays and verification of cross sectional examsEfficient remediation of studies on the RSS exceptions work listField requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support teamEffective execution of critical finding and super-stat requestsFocus on assigned duties in a high volume client service centerUtilize multiple information systems to verify the availability of diagnostic informationTroubleshoot workflow gaps with diagnostic information, patient orders, and physician resourcesOwns issues through verified resolutionEstablish effective working rapport with clinical team including physiciansBuild effective relationships and work environment with teammatesGenerate process improvement ideas and take action on ideasIn performance of all duties, acts in accordance with the companys mission, vision and valuesAdheres to the companys code of conduct
Other duties as assigned
This is a fully remote full-time position, four weekdays per week with rotating weekend, 3:30 PM - 12:00 AM .ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:Deliver client satisfaction through effective resolution of client callsEfficient drafting of X-Rays and verification of cross sectional examsEfficient remediation of studies on the RSS exceptions work listField requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support teamEffective execution of critical finding and super-stat requestsFocus on assigned duties in a high volume client service centerUtilize multiple information systems to verify the availability of diagnostic informationTroubleshoot workflow gaps with diagnostic information, patient orders, and physician resourcesOwns issues through verified resolutionEstablish effective working rapport with clinical team including physiciansBuild effective relationships and work environment with teammatesGenerate process improvement ideas and take action on ideasIn performance of all duties, acts in accordance with the companys mission, vision and valuesAdheres to the companys code of conduct
Other duties as assigned