IT Service Desk Specialist III

Overview ISHPI is a recognized industry leader in providing Cybersecurity support and consulting services to our Federal agency and Department of Defense partners. In this, we specialize in developing and performing Cybersecurity Engineering and Operations processes and activities to ensure systems and services achieve and maintain adequate levels of compliance and operational security posture throughout all phases of their lifecycle. We are currently seeking a candidates for this position to support the Joint Base San Antonio (JBSA) IT Support effort. Responsibilities Answers questions, analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems through phone, email, or chat. Resolves computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems. Acts as the escalation path to resolve moderate to highly complex technical issues. Specialized in certain aspects of technologies to assist the customer base. Provides support for call overflow during peak time or reduced staff during off peak hours. Level III performs more varied and difficult tasks compared to Level II. Qualifications Accredited BS degree or higher and six (6) years of progressive experience demonstrating the required proficiency. Certification Requirement: Requires active DoD 8570.01-M IAT Level II such as Comptia Security CE, CCNA-Security, CySA , GICSP, GSEC, CND SSCP or higher level. Clearance Requirement: Selected candidate must a U.S. Citizen and be able to obtain and maintain required security clearance. Active clearance preferred. "Ishpi Information Technologies, Inc. is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, or status as a protected veteran." Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings. cj