Aladdin Business Support Analyst

In this role you will support the Front Office Investment Business in their overall use of Aladdin, our Order Management System. You will help our business to ensure we are fully utilizing all aspects of the Aladdin system and following best practices via maintaining and overseeing a close relationship with BlackRock Solutions (BRS). The team is global, and its main functions include oversight and prioritization of activities between BRS and the Investments Business, ownership and maintenance of the permissions structure on Aladdin, procedural documentation and facilitating project work with stakeholder departments across the business. You will provide support by performing data analysis and reporting, learning Aladdin tools and permissions. Identify process improvements and adjustments to existing reporting models, create data dictionaries, take detailed meeting notes. Resolve problems or issues through methods of troubleshooting, quick thinking and understanding asset management. Key Responsibilities Supporting weekly meetings with BRS where the topics of discussion include enhancements to Aladdin, escalations from within the Investments, production issues and remediation steps. Support the Aladdin permission process and ensure adherence to audit reviews and controls. Act as an escalation point and source of information for the Aladdin Super User group globally. Cascade information relating to new functionality and changes within the system to this group. Assist Business Managers with communication to the Front Office regarding urgent Aladdin issues, changes to Aladdin and updates on relevant projects. Data gathering, analysis and reporting. Documentation Maintain and further develop procedure documentation, including coordinating business sign off and review of said procedures. Document portfolio group and permissions data dictionaries. Be part of a global team, working with counterparts in North America to maintain continued alignment, consistent documentation and leverage each other's areas of expertise. Continually look to improve the efficiency and effectiveness of processes and workflow across investments as they relate to Aladdin. Able to effectively manage multiple priorities and projects at one time. Thrives in a dynamic fast-moving environment. Able to pivot quickly to address top priority items. Required Qualifications Proficient in Microsoft Office applications. A significant amount of the project work will require proficient Excel knowledge. Asset Management understanding (Equity, Fixed Income, and Derivative investments). Oral and written communications Preferred Qualifications Knowledge of Power BI. BRS Aladdin knowledge: Specifically beneficial - Aladdin Permissions / Port Group knowledge Keen interest in using technology to improve business processes. Experience of systems user access protocols. Knowledge of SharePoint site construction. Approachable, positive, able to collaborate with people globally at all levels in the organization and with 3rd party vendors. Ability to deal with complexity and ambiguity and communicate understanding in a simple and concise way. Ability to create and analyze KPI data.