VCIO (Virtual Chief Information Officer) San Francisco

VCIO (Virtual Chief Information Officer)

Job Description

Establishes and maintains Client business level strategic relationships, then utilizing and building on these relationships to better understand Clients’ business goals and objectives. The VCIO is responsible for establishing technology budgeting and strategic roadmaps for Clients that both reduce business risk and facilitate technology improvements across the business.Job Responsibilities

Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholdersMaintain and secure existing IT infrastructuresMaintain frequent remote unique touches with ClientsMaintain, plan and develop a strategic roadmap profile for each ClientComplete VCIO alignment reviews, based on Technology Alignment ReviewsMaintain clear and precise business and alignment objectives for each ClientMaintain Clients’ technology budgetsContribute to the maintenance of the ITS Standards LibraryActively participate in the Standards and Alignment CommitteeDesign and present technology proposals (in coordination with Design Desk)Provide professional services with a backlog of project workReview project results for success criteria outcomes, budget, timelines, and client experienceMaintain strong Client relationshipsKeep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industryConduct thorough checking and self-checking of information and documentationMaintain Strategic Business Review files and keep related documentation in orderAssist in the training, mentoring and development of staffPerform general office duties as requiredLiaise with, manage, and advise Clients, other consultants, and contractors and attend meetings as requiredPerform other appropriate duties and responsibilities as assignedAdopt continuous learning and improvement processes in all aspects of the positionImplement, participate, and promote Company Policies and ProceduresMaintain a close coordination and working relationship with the Alignment TeamBridging the gap between the client/business and the Alignment Team and Service OrgInvestigate solutions based on individual client needsPresent specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk TeamReview workplans presented by the Design Desk Team to ensure goals are being met for clientProactively plan/review projects with clients that align with client’s business needsCollaborate with other departments to deliver outstanding customer serviceJob KPI'S

# of SBRs with clients completed# of Clients with Overdue SBRs (Target 0)# of Clients without a Scheduled SBR (Target 0)# of Proposals/Quotes SentTotal $ Value of Proposals/Quotes Sent# of Proposals/Quotes WonTotal $ Value of Proposals/Quotes WonJob Requirements:

Experience/Skills

Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applicationsQualifications in Business development/Computer Science/Information Technology or equivalentDemonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating systemDemonstrated experience with web and internet technologiesSolve business problems with technology solutions as a competitive advantageBasic understanding of business concepts and challengesMaintain high positive customer satisfaction and relationship building as a trusted advisorAbility to retain clients by delivering customer satisfactionAbility to discuss technical items with non-technical decision makers in business terms and with business acumenDemonstrated ability to manage multiple priorities and follow throughSelf-motivated with the ability to work in a fast-paced environment with little to no supervisionAbility to act with a sense of urgency while paying attention to detailAbility to lead a team in a positive, effective, and efficient mannerAptitude and Interpersonal Skills

Strong communication (written and verbal) with business executives and decision-makersHigh level organizational, project management, coordination and prioritization skillsStrong problem-solving skills and self-learningShow initiative when undertaking tasksAble to work well both within a team environment and autonomouslyGood task management and multi-tasking skillsHigh degree of confidentialityHigh degree of punctualityAbility to take, interpret and follow instructionsClient service orientationAbility to work with staff at all levels of the CompanyCommitted towards undertaking duties efficiently with a strong attention to detailProfessional personal presentationAwareness of and ability to work in accordance with Company Policies and ProceduresNegotiation and persuasionOther Requirements:

A very strong cultural fit the ITS way (Our core values will be discussed during the interview)Able to pass our online behavior and cognitive assessmentsCompensation:

Pay rates start at

$105,000.00

and vary by experience and locationCompany-provided laptopPaid US HolidayNight Shift BonusPaid Time Off (15 Vacation Days per year)Life and Accident InsuranceAccident and Disability CoverageCompany-paid training and certificationHealth & Wellness ProgramSalary Advancement

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