Group Product Manager, Growth Marketing & CRM

The Role: The User Growth team at Tinder covers all user-facing messaging with our users; we are always looking to polish, refine, and redefine how we communicate with those using the app. We work closely with all teams to ensure that their work gets showcased to the right members of Tinder while localizing our messaging in all the countries and languages where the app is available. Our CRM lifecycle series and events are changing how our members interact with each other, and we have front-row seats to help craft that process. Our team has the most AB tests and projects being worked on at any time at Tinder, and we try to test often and test smart to grow our understanding of our members. knows how to work hard while ensuring we focus our energies smartly towards the highest priority tasks and campaigns. Our Growth team seeks a Group Product Manager of Growth Marketing & CRM. We’re searching for a lifecycle marketing rockstar who can take Tinder’s growing member base to the moon! You will report directly to the Director of User Growth while partnering with Tinder's product, marketing, and executive leadership teams. You’ll also have direct management responsibility for a team of Engagement Operations Managers and Product Managers. This role can be located in San Francisco, Palo Alto, or Los Angeles. In this role you will: Lead lifecycle and engagement across all areas of Tinder Develop creative initiatives to improve CRM efforts for the team and product. Learn about brand strategy and engagement operations and help make decisions for international growth. Partner with team members to deliver high-quality, engage localized content Lead your team to execute tasks related to CRM user growth, revenue growth, and retention. Leverage a robust, homegrown CRM tool to impact engagement and communicate with millions of users worldwide. Lead PM initiatives related to ML CRM personalization workstreams Build alignment with cross-functional partners: product, engineers, marketers, analysts, content writers, and designers. Inform strategic development of Tinder’s proprietary CRM platform with our Tools PMs You need: You have 7+ years of experience leading CRM and lifecycle initiatives You have 2+ years of experience leading a team You have experience with Machine learning techniques to drive impact through the personalization of CRM, marketing, or other growth levers. You're a natural communicator, empathetic to member needs and internal teammate needs You have strong attention to detail and can implement initiatives across multiple functions. You have exceptional analytics skills and can navigate complex data sets to provide actionable insights related to CRM performance and user segmentation. You are a marketing visionary and can break down large-scale marketing tactics into impactful strategic milestones. You possess an excellent ability to make key strategic growth decisions. As a full-time employee, you’ll enjoy: Unlimited PTO (with no waiting period), 10 annual Wellness Days Time off to volunteer and charitable donations matching Comprehensive health, vision, and dental coverage 100% 401(k) employer match up to 10%, Employee Stock Purchase Plan (ESPP) 100% paid parental leave (including for non-birthing parents), family forming benefits, and Milk Stork, which provides access to breast milk shipping for business travel, surrogacy, and employee relocation Investment in your development: mentorship through our MentorMatch program, access to 6,000+ online courses through Udemy, and an annual stipend for your professional development Investment in your wellness: access to mental health support via Modern Health and Insight Timer; paid concierge medical membership, pet insurance, fitness membership subsidy, and commuter subsidy Free subscription to Tinder Gold Salary Range: $200,000 - $230,000 a year Factors such as scope and responsibilities of the position, candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations may influence base pay offered. This salary will be subject to a geographic adjustment (according to a specific city and state), if an authorization is granted to work outside of the location listed in this posting.

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