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Royal Caribbean Group

Senior Manager, Product Development (Food and Beverage)

Royal Caribbean Group, Miami, Florida, us, 33222


Senior Manager, Product Development (Food and Beverage)

Journey with us!

Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.The Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full time Senior Manager, Product Development (Food and Beverage) reporting to the Director, Product Development.This position will work onsite in Miami, FloridaPosition Summary:In this position, you would be responsible for managing and supporting the people and teams that ideate and deliver high quality Food and Beverage (F&B) products for our guests. This horizontal role champions the product strategy and vision to every stakeholder and partner, ensuring the Royal Caribbean International F&B experience is manifested through amazing vacation products.You would lead the implementation and execution of all new F&B concepts, experiences, activities, dedicated spaces and programming for Royal Caribbean International. This entails managing various strategic rollout efforts for new build, modernization efforts for our current fleet and private destinations. You would lead all the elements of the guest experience, from brief, through design and execution ensuring that concepts are brought to life in line with the strategic goals and with a full understanding of feasibility (operational and construction). To be successful, you must work collaboratively with other teams including Product Development and Innovation, New Build, Fleet Modernization, Operations, Design, Marketing, Digital, Sales, Risk Management and Revenue Management.Essential Duties and Responsibilities:Provides ongoing leadership for the strategic direction of the F&B product/experience. Ensures strategic alignment between all stakeholders and partners throughout the product development process.Provides guidance over the strategic direction for F&B through the new concepts and experiences. Partners and collaborates closely with key stakeholders from the various departments across the organization to understand how to adapt and evolve the strategy as necessary.Develops concepts that enhance the guest experience and creates meaningful differentiation.Leads the F&B product innovation process to define the Brand’s approach, strategy, idea generation, organizational buy-in, and final concepts for new guest experiences.Partners with the Insights and Analytics teams to develop research plans that result in uncovering of new and relevant F&B insights. Analyzes diverse data sources to make data driven recommendations for strategies and concepts.Partners cross functionally to gain alignment on strategic vision / direction and concepts.Oversees and collaborates with development teams to ensure F&B product offerings, concepts, and strategies are implemented effectively.Provides direct leadership with all partners and stakeholders ensuring that the products being created for Royal Caribbean International are viable, feasible and desirable for our guests. In addition, fosters a highly collaborative team dynamic and approach that connects various disciplines from the brand, New Build and all partners to ensure a successful product.Ensures that concepts are marketable, drive guest satisfaction and ultimately drive revenue.Manages all aspects of design and execution while continually enhancing our products.Creates stories (in the form of presentations) outlining the business environment, current product positioning, competitive landscape, insights and data findings to share recommendations and updates with senior management as well as partners and stakeholders.Maintains accountability for the products and experiences that are developed for Royal Caribbean International and is ultimately responsible for helping our partners prioritize to ensure final delivery of the product. Realizes the strategic vision and brings to life the desired experience for our guests.Works with Operations, New Build, Marketing and senior leadership to ensure proper awareness, collaboration, approvals and planning is not only in place, but seamlessly integrated into a repeatable process.Works closely with operations and design teams on run of show events to showcase programming and ensures the guest experience will be delivered on strategy/vision.Establishes startup plans and training materials to ensure each concept/experience is flawlessly executed.Works closely with the team and other architectural / design / construction partners to ensure physical products meet brand expectations.Works with creative partners to name, create visual identity and crafts narratives to bring the concepts to life.Works closely with the Marketing Communications team, Public Relations, Creative Agencies and Revenue Management to ensure the latest information is being accurately depicted in the brands communication and systems.Delivers quality products by leveraging data from Insights & Analytics to influence development of the product.Aligns on key product differentiators with the go-to Market teams to ensure buy-in and future marketability of new concepts and experiences.Qualifications, Knowledge and Skills:Bachelor’s degree in a relevant field of study.Minimum 8-10 years of experience in a product, design or other similar role developing experiences for consumers.Significant experience in leading teams / organizations in bringing high quality products to market.Past Experience working with Architects / Designers / Creative or other Innovation Consultants required.Past experience in the travel industry ideal.Ability and willingness to travel.Possess a combination of creative thinking and executional skills, able to problem solve in the moment with creative solutions that keep everyone focused on the vision.Knowledge in galley and menu design, operational layout and flow, outdoor venue development and F&B operational expertise is preferred.Physical Requirements:While performing job functions, you would be regularly required to sit, stand, write, review and type reports, compile data, operate a computer, communicate, listen, and assess information. You may move about the office complex, may travel to other office locations and may lift, push, pull or move 10 - 15 pounds. Visual requirements include distant, close and color vision, and ability to adjust focus.We know there's a lot to consider.

As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!

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