ITSM Business Analyst

Company Overview At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com Summary We are seeking an ITSM Business Analyst to join our FLETC team out of Glynco, GA. The ITSM - BA will support the design, deployment, and operation of the IT Infrastructure based processes. Responsibilities Assists with the deployment and transformation of IT infrastructure processes and procedures. Provides analysis and support for on-going service deliver, performance, and governance-operations. Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise. Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements. Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization and or development efforts for IT Processes (CSI). Supports IPT activities and other requirement gathering work sessions. Create and maintain documentation for new and existing processes, including but not limited to workflows, procedures, and policy statements. Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met. Qualifications 5 years of business analysis experience within a diverse IT environment. Federal contracting experience - preferred Bachelor's Degree in relevant field, experience may substituted in lieu of degree Must be able to operate computer, copier, fax machine, etc. Must be able to communicate effectively with management and co-workers to exchange information accurately. Must be able to review and effectively respond to electronic as well as verbal communications. Ivanti Administrator certification - preferred ITILv4 certification - preferred Must be able to pass the Federal Law Enforcement Background Investigation Required to work onsite at Glynco, GA Posted Min Pay Rate USD $50,595.00/Yr. Posted Max Pay Rate USD $84,325.00/Yr. Salary Disclosure Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required. EEO Statement ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.