Software Development Engineer, Customer Engagement Technologies

DescriptionDo you want to solve business challenges through innovative technology? Do you enjoy working on cutting-edge, massively scalable services technology in a fast-paced team environment? Do you love working on industry defining projects that move the needle?Amazon.com is broadly recognized as #1 in Customer Service in the US and abroad. This is because we drive innovation and customer obsession into the technology to support and enhance our Customer Service Operations network through our CRM, secure operating system, and various client applications. We focus on robust architecture, world class UX, and leverage our Big Data to drive insights and solutions through a myriad of Machine Learning (ML) applications.Our team is at the center of bringing this amazing Customer Service experience to Amazon retail customers. We own the framework that all retail business builds their customer service experiences on. Our systems are used by thousands of Customer Service Associate (CSA) to help over a million customers every day.Key job responsibilities- Take ownership over the software design, documentation, development, engineering approach, delivery and support of services we build.- Collaborate with leaders, work backwards from customers, identify problems, propose innovative solutions, relentlessly raise standards, to enable our Customer Service Associates to have a positive impact on hundreds of millions of customers.- Collaborate with team members to define the next generation of Amazon Customer Service in partnership with Amazon Web Services technology teams.- Build exciting features and new services to empower our Customer Service Associates at scale.A day in the lifeAmazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) PlanIf you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If youre passionate about this role and want to make an impact on a global scale, please apply!About the teamThe mission of the Customer Engagement Technologies (CET) team within Customer Service is to create earths best customer service solutions through empowering our customers to utilize automation to resolve their issues quickly and efficiently. You will be a key component of our leadership team and will influence our science and engineering teams to deliver World-Wide Self-Service Automation (SSA) products based on generative AI.Basic Qualifications- 3+ years of non-internship professional software development experience- 1+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePreferred Qualifications- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design, or experience in machine learning, data mining, information retrieval, statistics or natural language processing- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300/year in our lowest geographic market up to $223,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.