Location Coordinator - Portage

Department: Camps Ops & Admin

Reports to: Location Director

Work schedule: Sunday - Thursday

Job Summary:

The Location Coordinator will provide customer service and administrative assistance that involves overseeing the front desk, office work area, and incoming/outgoing office communication, Team Radiant and next steps at Radiant Church while creating a hospitable office and location culture. Provides administrative support to the Location Director and Location Pastor as directed.

Supervisory Responsibilities:

• None

Faith-based Requirements:

• A personal relationship with Jesus Christ that results in a life lived in obedience to the will of God as described in the Word of God, evident by spiritual fruit and the desire to grow in the Lord
• Support the works of the ministry of Radiant Church
• Beliefs consistent with Radiant Church's Statement of Faith
• Willing to become, if not already, a member of Radiant Church within 6 months of employment
• Demonstrate a commitment to handling conflict Biblically, following principles in Matthew 18

Duties/Responsibilities:

• Responsible for the overall Office appearance, activities, organization, equipment and supplies. Including but not limited to coordinating repairs, ordering and troubleshooting for items such as: phones, wifi, copier, internal documents, office water, office fridges, mail/packages etc.
• Professionally answer and return phone calls
• Professionally answer the office entrance door
• Oversee, organize, and answer the email website contact submissions
• Hosting guests who are waiting for pastoral appointments
• Recruit, schedule, train and communicate with office volunteers
• Administrative support to Pastoral Care items that include but not limited to Pastor On Call intake, prayer requests, flowers, meals
• Administratively assist with Be Radiant Class and Team Radiant Application Process including but not limited to background check processing, pastoral meeting follow up and welcome to Team Radiant Packet.
• Oversee the next step process that includes but not limited to Radiant Central, First Time Guest Process, Salvation Process, Get Connected inquiries/questions, and Communications Cards
• Administratively assist with Baptism including but not limited to check in, pre service meeting, service baptisms, sending photos and certificates.
• Responsible for overseeing the coordination of groups, groups coaches, and group leaders at the Location and all required administrative tasks; as well as working alongside in unity with other Location Coordinators
• Assisting in the counting process for the Location
• Administratively assist with location café inventory
• Administratively assist with special events that take place at the location
• Assisting the Central Bookstore Coordinator with inventory
• Management of monthly credit card monthly expense process
• Maintain customer confidence and protect operations by keeping information confidential
• Support Team Radiant functions, health, onboarding, and events
• Other duties as assigned

Required Skills/Abilities:

• Strong leadership skills with a proven track record
• Strong oral and written communication skills
• Able to adapt under pressure and to quickly and creatively handle problems as they arise with a positive attitude
• Self starter who takes initiative
• Excellent customer service, organizational, and time management skills
• Proficient in meeting task deadlines and project timeline requirements
• Attention to detail with an eye for excellence
• Respond in a timely manner (within 24 hours) to all ministry related inquiries
• Able to delegate tasks
• Mac OS experience preferred but not required
• Valid driver's license required

Education and Experience:

• High school diploma or equivalent and 3-5 years of related work experience
• Associates degree preferred

Physical Requirements:

• Must be able to lift up to 30 pounds
• Must be able to remain standing/sitting for long periods of time
• Must be able to bend and twist at the waist