Voice Engineer

Voice Engineer Location: Dover Delaware ( 3 days onsite 2 days remote) Look for nearby Candidates only Must Have Skills: Cisco Call Manager & CUCM Skills: 1. Cisco Call manager 2. Cisco webX Cloud Calling 3. Able to trouble shoot on phone (15-25) calls a day) This will be an evolving position- that will change as our new technologies are implemented within our Enterprise Voice/Networking team. Qualified candidates Must have the following experience: Experience performing Add/Move/Changes (MACD's) within Cisco Call Manager (CUCM) which provides enterprise voice services for over 15000 State of Delaware Employees across the enterprise. Experience with (MACD's) Cisco Unity Voicemail Experience troubleshooting and resolving complex enterprise VOIP issues on Cisco Platform Experience troubleshooting and resolving Network/TCP-IP communications issues that affect enterprise Voice. Experience performing Add/Move/Changes and design of complex dial plans utilizing Cisco Call Center Express. (UCCX) Programing/provisioning/decommissioning Cisco desk phones for customers Experience with provisioning Cisco Jabber Soft Phones. We are tasked with converting our on Prem Cisco CUCM instance over a period of 5 years to Cisco Cloud Based WEBEX calling platform. This position would transition as the project moves forward, to being able to perform the following tasks: Daily administration and Add/Move/Changes to Webex Cloud Calling area of Webex Control hub Provisioning Webex software based "Soft Phones " for customers. Provisioning Webex Cloud based "Desktop " phones Provisioning and maintaining clear ties to Redsky E911 application for E911 tracking purposes. Experience with updating and creating complex voice dial plans within Oracle Session Border Controllers a plus Cisco CCNA or CCNP certification a plus Experience working within Service Now ticketing system a plus.