CLINICAL INFORMATICS ANALYST

Description US:NV:Carson City Clinical Informatics Full Time Standard Office Hours About Carson Tahoe Health CTH is a not-for-profit healthcare system with 240 licensed acute care beds, fully accredited by the Center for Improvement in Healthcare Quality (CIHQ). CTH was voted 5th most beautiful hospital in the nation nestled among the foothills of the Sierra Nevada in North Carson City and only a short drive away from world-famous Lake Tahoe & Reno. We serve a population of over 250,000 and feature two hospitals, two urgent cares, an emergent care center, outpatient services and a provider network with 19 regional locations. Summary The Clinical Informatics Analyst is responsible for analyzing clinical workflows and understanding policies, procedures, and constraints across inpatient, ambulatory, and ancillary support areas within the Epic application. This role ensures workflows align with Epic best practices to improve efficiency and patient care. The analyst provides detailed support for tickets submitted through the organization's system and participates in the build, test, and support phases of Epic. As a liaison between end-users, leadership, and University of Utah analysts, the Clinical Informatics Analyst ensures effective communication and exceptional customer service while optimizing clinical operations and supporting Epic application use. Responsibilities Collaborates with health system users to identify service gaps or workflow challenges within the Epic application, proposing innovative solutions that add value. Provides guidance on alternatives and evaluates the impact of new or updated systems and technology. Collaborates with third party support as needed. Plans and coordinates the analysis, design, and testing of clinical projects. Coordinates recommendations for application improvements. Provides on-call support and problem resolution for Epic applications. Acts as module administrator for various functionalities with the Epic suite. Serves as the point of escalation for end-user issues after the Service Desk for Epic incidents and requests. Responsible for escalating issues and requests to third-party support when appropriate. Provides training to end-users for specific Epic applications. Provides in depth analytic results and recommendations to customers. Handles complex requests (i.e. evaluating new workflow proposals or new system integration) from business and clinical leaders. Collects/analyzes and presents information and makes concise recommendations to customers involving simple and complex problems. Provides attention to detail while driving forward organization processes, including during times of multiple assignments or projects. Leads and proactively identifies resolutions to business and clinical needs. Leads small to medium size projects in order to meet business and clinical goals/needs within the organization and to ensure that they are completed in a timely manner. Attends various IT and administrative meetings to obtain information and provide status reports. Acts as the specialist on business and clinical matters that affects the individual departments and/or the organization as a whole. Performs other related duties as assigned. Qualifications Required: Bachelor's degree in Nursing, Nursing Informatics, Computer Science, Information Systems, Business Administration, or related field OR equivalent combination of experience and education Minimum of three (3) years' experience with Epic EHR Minimum of three (3) years' experience in clinical care or other health related operational setting Proven ability to plan, design, coordinate installation, test, and modify complex systems and subsystems Proven ability to interpret and evaluate client informational needs and to determine appropriate alternative solutions Strong critical thinking skills with the ability to perform root cause analysis to identify, assess, and resolve complex issues within clinical systems, particularly in the Epic application. Preferred: Five (5) years' experience in clinical care or other health related operational setting Epic Certifications Experience managing workflow in both hospital and clinic settings Top 5 Reasons to Live in Carson City, Nevada Live, work and play in one of the most beautiful regions in the world Enjoy an array of outdoor activities world class skiing, golf, camping, mountain biking, hiking, water skiing, kayaking, hunting and fishing Just next door is Beautiful Lake Tahoe We are minutes from Reno known as the 'biggest little city in the world' - Fine dining, nightlife, shopping and home to the University of Nevada Reno. Family friendly atmosphere with affordable housing & excellent school system Our Benefits No State Income Tax Medical, Dental, Vision, FSA, Telehealth Paid Time Off, Mental Health, and Volunteer Days 100% Vested 401K & Roth with Company Contribution Tuition Reimbursement Referral Bonuses On Site Education & Certification Programs Base Wage Increases for Relevant Advanced Degrees Free Calm App Subscription