Service Desk Technician

Job Description: Requires 2 years of Desktop Support experience providing break/fix support in an Enterprise environment. Team will be responsible for handling break/fix, configuration issues, troubleshooting, software installations, and hardware repair including in-house repair or coordinating 3rd party vendor services. Team will be responsible for Patch management, mobile device management, asset management, PC imaging and deployment. Responsible for maintaining, analyzing, troubleshooting, repairing, upgrading, installing, moving, testing, & replacing software systems, hardware, & computer peripherals. Responsible for maintaining user account information including rights, security, & systems groups. Handle On-site installation of new PCs & locally attached peripherals such as printers, desktop phones, monitors, & scanners. Shows awareness of and complies with security standards and regulatory requirements. Provide support to end users by resolving service requests over phone, email, chat, or in person. Remote support software is utilized for remote service request resolution. May be required to assist in any related functional area, including service desk, asset management, and desktop support. Provides phone support for service desk peak hour call volume and occasionally assists with special projects. Personal vehicle use is occasionally required, and reimbursed at state defined mileage rates. The assignment may be remote support oriented and travel often to visit smaller County facilities. After hours On-call responsibility for two weeks approximately every three months. Must be able to work in a high energy fast paced environment while maintaining the highest levels of professionalism, customer satisfaction, communication, and proper prioritization of service requests. Education : CompTIA A Certification required Additional certification in Dell, Network, Security, ITIL, etc are beneficial Bachelor's or Associate's degree preferred