Salesforce Developer & Copado Support Specialist

Job Title: Salesforce Developer & Copado Support Specialist Location: Remote Job Type: Full-time About LNB Solutions: At LNB Solutions, we are dedicated to providing innovative Salesforce-based solutions to the human and social services sector through our flagship product, Kinship. We are expanding our team and looking for a talented Salesforce Developer & Copado Support Specialist who will combine their technical expertise with customer-facing support to ensure smooth operations for our clients. Job Description: As a Salesforce Developer & Copado Support Specialist , you will play a key role in handling both development tasks and customer-facing support. You will manage complex Salesforce development issues, including Aura components, Copado deployments, and provide technical support to our customers. Your expertise in Salesforce development and deployment processes, coupled with your ability to interact directly with customers, will be essential to your success in this role. Key Responsibilities: Triage and resolve support tickets, providing expert-level Salesforce development support and troubleshooting. Perform Salesforce development (Apex, Visualforce, Lightning components, Aura components, flows) to resolve customer issues or implement new features. Manage and troubleshoot Copado deployment processes, ensuring smooth deployments for all environments. Collaborate with developers on code-related issues and assist customers with no-code support. Conduct quality assurance (QA) testing on all resolved tickets before passing them to customers. Engage with customers directly to troubleshoot issues and guide them through complex technical solutions. Document all customer interactions and technical issues in the Zendesk system. Required Qualifications: Salesforce Platform Developer I Certification (required); Platform Developer II (preferred). Extensive experience with Salesforce Aura components. 3 years of experience in Salesforce development, including Apex, Visualforce, Lightning, and flows. Hands-on experience with Copado for deployment and version control. Experience working in a customer-facing technical support role. Familiarity with Zendesk or similar customer support platforms. Strong problem-solving skills and attention to detail. Ability to work collaboratively across teams, with excellent communication skills. Preferred Qualifications: Experience in customer support or consulting environments. Familiarity with Jira or similar issue-tracking systems. What We Offer: Competitive salary and benefits package. Remote work flexibility. Opportunities for growth and continuous learning within the Salesforce ecosystem.