IT Technician - Auxiliary

ANNOUNCEMENT OF POSITION VACANCY IT Technician - Auxiliary ABOUT THIS POSITION Summary: Responsible to the Associate Director of Computer Support Services (CSS) for the duties involved in computer technical support. These duties include responding to support requests via the help ticket system, performing assigned projects, and providing remote end user computer support as part of the Information Technology Help Desk. Projects and requests will include, but not be limited to, computer setup and configuration, hardware & software troubleshooting, following inventory procedures, end user training, communication with vendors for product research and support, and documentation/update of support procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Troubleshoot, repair, maintain and install computers and computer peripherals in computer labs, classrooms, and faculty and staff offices by performing job assignments, responding to service calls, diagnosing problems, ordering necessary replacement hardware, completing repairs, tracking work orders, and following up on client satisfaction. Provide in-person and remote end user computer support as part of the IT help desk, including answering help desk calls and instant messages. Assist end users in navigation and operational issues regarding computer software applications. Provide formal and informal instruction for groups and individuals. Assist customers with software problems and installations remotely or in person, including performing computer OS and software updates on university-owned computers. Participate in training student workers in the proper technical procedures for diagnosing and repairing computers and computer peripherals, software support and appropriate customer relation practices by providing individual and group instruction, and by providing feedback to students and the CSS Coordinator. Update campus computer hardware in a timely manner as projects and hardware refresh assignments are completed. Participate in the campus hardware refresh program and image computers as required. Prepare and maintain appropriate written documentation for support procedures, help desk tickets, and asset records. Troubleshoot network connectivity issues. Support classroom audiovisual equipment and assist instructors with the use of audiovisual classroom systems. Minimum Qualifications Required: An associate degree in computer science or related field from an accredited college or university. A minimum of 2 years of experience in desktop support. Experience with PC hardware and maintenance, software installation, troubleshooting and repair. Ability to interact with a wide variety of users and provide excellent customer service. Demonstrate excellent communication skills, both oral and written. Preferred Qualifications: Experience with Apple computer hardware, maintenance, software installation, troubleshooting and repair. CompTIA A Certification. Experience working in an academic environment. Salary: $48,000.00 - 51,800.00. Commensurate with education and experience. Excellent health and retirement benefits package: Click here for more information Department: Colorado Mesa University Employment Type: Administrative HOW TO APPLY Application Deadline: To ensure full consideration, complete applications must be received by 11/10/2024. How to Apply: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a: Cover letter Resume Include the name, phone number, email address and relationship of at least three professional references who can attest to your ability to perform the job you are applying for. Professional references should include at least one current or former supervisor. Professional reference may also include current or former employers, colleagues or other professionals who have first-hand knowledge and can recommend you for employment. Copy of transcripts for all degrees completed (if your transcripts include a social security number or birthdate, please redact that information before uploading the document. Official transcripts will be required upon hire) Direct Inquiries Contact: Tom Watson, twatsoncoloradomesa.edu ABOUT COLORADO MESA UNIVERSITY Colorado Mesa University provides exceptional educational opportunities on a state-of-the-art campus located in Grand Junction. As western Colorado's largest university, CMU serves students on its main campus in Grand Junction, its satellite campus in Montrose, its community college, Western Colorado Community College and via online offerings. Founded in 1925, it's a dynamic university enrolling more than 11,000 students at the associate, baccalaureate and graduate levels. At the heart of the CMU experience is an integrative and experiential approach to higher education that encourages students to think differently and empowers them to challenge assumptions. CMU brings students together with expert scholars and thinkers from different disciplines to make connections between ideas and gain the skills to solve the unstructured, complex problems they'll encounter in life. Our focus is on providing quality academic programs, built on a strong liberal arts core that support students' interests and regional employment needs, as well as technical programs that respond to vocational workforce demands. The Grand Valley is home to some of the best outdoor recreation in the state of Colorado and you won't have to fight traffic and crowds to enjoy it. CMU is surrounded by the Grand Mesa, Book Cliffs and the Colorado National Monument. We have world-class mountain biking, rock climbing, hiking, and rafting. In addition to a mountain resort that's less than 45 minutes from campus for skiing, snowboarding and cross-country skiing. Living and working in Grand Junction, you will be able to explore one of Colorado's best kept secrets. Colorado Mesa University is particularly interested in candidates who have experience working with students from diverse backgrounds and who have a demonstrated commitment to improving the levels of access and success for underrepresented students within higher education. Colorado Mesa University is committed to providing a safe and productive learning and living community. To achieve that goal, we conduct background investigations for all final applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial and/or motor vehicle history. Applicant must be able to verify U.S. employment eligibility. Colorado Mesa University is an Equal Opportunity Employer, committed to a culturally diverse faculty, staff and student body. Women and minorities are encouraged to apply. Any person with a disability as defined by the ADA Amendments Act of 2008 (ADAAA) may be provided a reasonable accommodation upon request to enable the person to complete an employment assessment. To request an accommodation, please contact the CMU Human Resources Office by phone or email. You may be asked to provide additional information, including medical documentation, regarding functional limitations and type of accommodation needed.