Desktop Support Analyst

Join the Team at Oliver Healthcare Packaging: Desktop Support Analyst Are you passionate about technology and helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, Oliver Healthcare Packaging wants you Position Summary: As a Desktop Support Analyst , you will be the first line of defense in providing technical assistance and support for our computer systems, hardware, and software. Your expertise will empower our local and remote employees, ensuring seamless operations within our organization. Primary Responsibilities: Serve as the initial point of contact for technical assistance via in-person, phone, or email. Perform remote troubleshooting through effective diagnostic techniques and questioning. Provide tech support for hardware and software issues, documenting all relevant user information and problem nature. Diagnose and resolve connectivity problems related to LAN, WAN, and more. Train users on daily tasks to enhance their tech proficiency. Install, modify, and repair computer hardware and software. Follow up on open issues to ensure timely resolution. Maintain logs of events, problems, and their resolutions. Test fixes to verify successful problem resolution. Act as a liaison between end users and the IT team. Assist with internal moves (PCs, phones, etc.) and other duties as assigned. What You Bring: Education : Bachelor's degree or equivalent combination of education and experience. Experience : 1-3 years in hardware support (laptops and printers), proficiency with Active Directory, advanced Office 365 knowledge, and customer support roles. Interpersonal Skills : Self-motivated, organized, and able to communicate effectively in a collaborative environment. Technical Skills : Experience with Microsoft Windows, Microsoft Server, and Office Suite products. Special Requirements : Willingness to travel (US and internationally), occasionally work evenings/weekends, and be on call 24/7. Why Oliver Healthcare Packaging? Innovative Environment : Work with cutting-edge technology in a company dedicated to quality and excellence. Collaborative Culture : Join a team that values teamwork and communication. Career Growth : Opportunities for professional development and certification support. Ready to Make an Impact? If you're eager to provide exceptional support and enhance user experiences, apply today to become a part of the Oliver Healthcare Packaging family Join us in creating a healthier future Desktop Support Analyst PositionSummary: Thedesktop support analyst is responsible for providing technical assistance andsupport related to computer systems, hardware, and software. The positionrequires experience in Windows, MS-Office, Office 365, basic networking, andend-user support for both local and remote employees. CompTIA or Microsoftcertifications are preferred although not required. PrimaryResponsibilities: Initial point of contact for those seeking technical assistance in person, phone, or e-mail. Perform remote troubleshooting through diagnostic techniques and pertinent questioning. Provide tech support for user problems relating to hardware and software issues. Diagnose and repair reported problems, which includes documentation of all pertinent end user information and nature of problem or issue. Resolve technical problems related to LAN, WAN and other connectivity systems. Train computer users on common daily tasks to help with their usage. Install, modify, and repair computer hardware and software. Follow-up on open issues and projects to ensure they have been resolved. Record events and problems and their resolution in logs. Test fixes to ensure problems have been resolved. Liaison between end user experience and IT team. Assist with internal physical moves, PC, telephone etc. Other duties as assigned. Education: Four years college course leading to a bachelor's degree, two years specialized applicable experience, or an equivalent combination of education and experience. Experience: 1-3 years' experience supporting hardware, including laptops and printers Proficient use of Active Directory for managing users and groups Advanced experience with Office 365 and end-user collaboration tools Experience as a help desk technician or other customer support role Good understanding of computer systems, mobile devices and other tech products Experience in diagnosing problems involving software and hardware InterpersonalSkills: Self-motivated and able to work independently Ability to prioritize Good organizational skills Ability to communicate effectively Experience working in a team-oriented, collaborative environment Exceptional written and oral communication skills Strong documentation skills and attention to detail TechnicalSkills: Experience with software and OS including Microsoft Windows, Microsoft Server, and Microsoft Office Suite products OtherSkills: Ability to effectively plan and organize Ability to work under pressure and maximize efficiency EssentialFunctions: The ability to read and understand documents and drawings. The ability to work cooperatively with others The ability to deal politely and professionally with customers and/or coworkers The ability to perform several tasks at once The ability to follow direction or instruction The ability to use a computer to communicate, create, and access information SpecialRequirements: Ability to travel (US and internationally) Ability to occasionally work evenings and weekends as needed to support systems Ability to be on call 24 hours per day