SYSTEMS ADMINISTRATOR PRIN

Posting Details Posting Details Posting Number S12807P Working Title SYSTEMS ADMINISTRATOR PRIN Department PSO-Cont Ed-Tech Support Svcs About the University of Georgia Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education ( https://www.uga.edu/ ). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,000 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 40,000 students including over 30,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 18 schools and colleges, as well as a medical partnership with Augusta University housed on the UGA Health Sciences Campus in Athens. About the College/Unit/Department The University of Georgia Center for Continuing Education & Hotel is hiring motivated, dependable, and team-orientated individuals for jobs that advance UGA's mission of Public Service and Outreach. The Georgia Center, located on campus across from Stegeman Coliseum, is the campus hub for the development and administration of non-credit professional and continuing education courses as well as home of the only on-campus hotel. College/Unit/Department website www.georgiacenter.uga.edu Posting Type External Retirement Plan TRS or ORP Employment Type Employee Benefits Eligibility Benefits Eligible Full/Part time Full Time Work Schedule Additional Schedule Information Monday through Friday, 8:00am to 5:00pm; with some on call Advertised Salary $49,000 - $62,000 (commensurate with experience) Posting Date 10/21/2024 Open until filled Yes Closing Date Proposed Starting Date 12/01/2024 Special Instructions to Applicants Location of Vacancy Athens Area EEO Policy Statement The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrwebuga.edu). USG Core Values Statement The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/p8.2.18_personnel_conduct . Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653 . Position Information Classification Title IT Systems Support Professional FLSA Exempt FTE 1.00 Minimum Qualifications Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications. Preferred Qualifications 2 years of experience providing tier 1 customer support in higher education 2 years of experience managing Windows environment Skilled in Active Directory, DHCP, and Proteus AV and Digital Signage management Position Summary This incumbent will be responsible for the daily operations of high profile production systems providing central IT services to the Georgia Center and other Public Service and Outreach division departments. Typical responsibilities include, but not limited to: Administration of virtual server and desktop environment, including management and provisioning of storage and virtual networking. Server installation, configuration, patching, and upgrading. Monitoring server availability and performance. Performing emergency troubleshooting and issue resolution. Performing emergency troubleshooting and problem resolution, including after hours response as part of a team on call 247365. Network administration of Ethernet wired and wireless technologies, firewall/router management. End user desktop support. Develop standards and recommendations for critical functions and services, such as system configuration and backup & recovery. Develop and maintain written documentation to support the maintenance of production quality services. Working as part of a team without close supervision. Knowledge, Skills, Abilities and/or Competencies Hardware experience: x86/x64 desktop and server hardware, Network Attached Storage/Storage Area Network hardware, Firewall/VPN/Router experience, Ethernet Wired/Wireless hardware administration, computer security camera systems, environmental monitoring controls, Point of Sale hardware, Digital Signage AV hardware. Software experience: Apple OS X, Sonicwall SonicOS, HP Procurve OS, Microsoft Windows Server/Desktop OS, VMware ESXi/vCenter, VMware Horizon Suite for VDI, Unidesk Management software, desktop management software tools (remote control, antivirus, patch management, etc.) Physical Demands Job takes place in normal environmental conditions. This position will spend long periods of time standing and/or sitting at a computer. Lift and carry up to 50lbs of equipment frequently needed. Is driving a responsibility of this position? No Is this a Position of Trust? Yes Does this position have operation, access, or control of financial resources? Yes Does this position require a P-Card? No Is having a P-Card an essential function of this position? No Does this position have direct interaction or care of children under the age of 18 or direct patient care? No Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications) Yes Credit and P-Card policy Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website . Background Investigation Policy Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website . Duties/Responsibilities Duties/Responsibilities Virtualization and Storage Administration - a. Administration of a VMware vCenter server cluster of approximately 65 servers (Windows and Linux appliances). Management of a VMware Horizon View Virtual Desktop Infrastructure of approximately 175 Windows 7 desktops. Software management using Unidesk software. b. Administration of high capacity storage area networks (Dell Compellent) and data backups using Veeam Backup and Replication along with Code 42 Crashplan backup software. c. Administer hypervisor management and administrative tools for virtual environments (monitoring, patching, antivirus, etc.) Percentage of time 25 Duties/Responsibilities Microsoft Server Administration - 1. Administers Windows systems that provide centralized IT services to the Georgia Center and other Public Service and Outreach division departments. a. Responsible for Windows systems administration, including installation of new Windows-based servers (virtual and physical), patches, specialized software, and built-in server roles and accounts. b. Plan, deploy, and contribute recommendations surrounding Windows server technologies in a highly complex environment, giving special attention to security issues. Services include but are not limited to: Active Directory, DNS, DHCP, Group Policy, user management, DFS, and Microsoft Deployment Services. c. Develop standards and recommendations for critical functions and services such as system configuration and automated tasks. d. Collaborate with other team member on issues and projects. e. Gives attention to security issues by discussing best practices with regard to system security. Responds as needed to threats and incidents. 2. General Systems Administration Responsibilities - a. Troubleshoot hardware/software problems. Responds as needed to security threats and incidents. b. Share responsibility for emergency response and system maintenance on a 247 rotating on-call schedule. c. Engage in proactive monitoring and solutions to prevent system failures. d. Executes recovery operations when necessary. e. Research, diagnose, and resolve complex technical issues. 3. Documentation and Administrative Responsibilities - a. Writes and maintains documentation to assist in the setup, administration, and troubleshooting of managed systems by team of coworkers with varying skill levels. b. Works with others to document system policies and procedures. c. Participate in meetings relevant to this position and team across campus. Percentage of time 25 Duties/Responsibilities End User Desktop Support - a. Respond to requests for service and engage in proactive computer support for users as assigned. b. Provide all aspects of support for desktop and laptop computers (Windows and Mac) including security, networking, peripherals, hardware, and software. c. Develop and deploy desktop computer images. d. Provide support as needed for technology enhanced classrooms, computer labs, and videoconferencing. e. Use a ticketing system to manage his/her time and track requests; this position will participate in a department-level helpdesk. f. Develop documentation, presentations, and training materials for clients and other audiences. Provide training on an as needed basis. g. Consult with faculty and staff and recommend appropriate IT solutions; educate clients about information security risks and keep them informed about policies and practices in IT. Percentage of time 20 Duties/Responsibilities Network Administration - a. Responsible for the configuration and management of multiple HP Procurve switches across four buildings. b. Responsible for the configuration and management of Dell Sonicwall firewall and security services at the network core at the Georgia Center. c. Responsible for the management and configuration of 100 Ruckus Percentage of time 15 Duties/Responsibilities Industry Specific System Support - a. Provide hardware and software support for Agilysys Visual One Property Management System software used by the hotel at the point of sale. b. Provide hardware and software support for Micros Simphony 2.x point of sale software used in food & beverage outlets. c. Provide hardware and software support for Visix digital signage software used throughout the conference facilities. d. Provide hardware and software support for the LG Pro:Centric solution for managed televisions located within throughout the Georgia Center. Percentage of time 15 Contact Information Recruitment Contact Contact Details For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below. Recruitment Contact Name Leta Salazar Recruitment Contact Email leta.salazargeorgiacenter.uga.edu Recruitment Contact Phone Posting Specific Questions Required fields are indicated with an asterisk (). How did you hear about this job opportunity at the Georgia Center for Continuing Education and Hotel? UGA Jobs Georgia Center Employment Page Georgia Center Talent Recruitment Brochure Insidehighered.com Indeed hCareers LinkedIn Facebook Department of Labor Goodwill From a current UGA employee Other Applicant Documents Required Documents Resume/CV Cover Letter Optional Documents