Technical Support Specialist II

Description Home Search Jobs Job Description Technical Support Specialist II Contract: Allen, Texas, US Salary: $27.00 Per Hour Job Code: 355320 End Date: 2024-11-27 Days Left: 29 days, 3 hours left Apply Position Details: Job Title: Technical Support Specialist II Location: Allen, TX - Fully Onsite Pay rate: $27.00/hr. Timings/Schedule: 12 pm to 8:30 pm Responsibilities: Install or troubleshoot proprietary software and hardware equipment such as laptops, servers, and IP cameras Provide courteous and knowledgeable troubleshooting support over the phone and via email Set up systems accurately and in a timely manner Monitor chat sessions to assist team members Test systems to ensure functionality Maintain detailed documentation in the ticketing system Train customers on system usage Escalate issues efficiently when necessary. Education Qualification: High School Diploma or equivalent 2 years of Technical Troubleshooting experience and/or customer service experience Background clearance as required by government customers 2 years of Networking Experience Preferred 2 years of customer service experience preferred Required Skills: Experience with Service Now, G-Suite, Bomgar, Windows Ability to pass a CJIS Background Check for all 50 states Work experience in a public safety environment desired Job Requirement Technical Troubleshooting Service Now Bomgar Criminal Justice Information Services (CJIS) customer service CSR G-Suite Reach Out to a Recruiter Recruiter Email Phone Ghulamnabi Dudhwala ghulamnabi.dudhwalacollabera.com Apply Now