Tesla
IT Phone Support, North America & EMEA, IT Support Infrastructure
Tesla, Henderson, Nevada, us, 89077
The IT Help Desk is the first point of contact for IT related questions. The primary task of this position will be to troubleshoot and resolve endpoint issues for employees. Ranging from basic requests or complex issues which require immediate resolution or escalation. These duties will be performed in compliance with policy guidelines and within timeframes as defined in the team's SLA and/or project requirements. The IT Help Desk supports all Tesla locations across the world. If you are a technical expert in various areas, thrive under pressure, enjoy solving problems, love working your way through chaos, and get bored with mundane IT tasks, then this role is for you. We solve problems every day and interact with different technologies to support Tesla's mission to accelerate the world's transition to sustainable energy.
Responsibilities
Quickly respond to requests for technical assistance over the phone or via ticketing systemManage and Triage tickets coming into global queue to different IT Operations teamsDiagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating SystemsWorking with Active Directory, Exchange, PowerShell or Office 365 and Windows server dailyInterface with the various technical teams to understand issues coming to the IT Help DeskInterpret how to solve long term needs within the framework of IT standardsCreate or edit documentation regarding troubleshooting, IT process and end user articlesRequirements
Minimum of 2 years' experience within a desktop support or IT Help Desk roleExcellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environmentBachelor's degree in computer science, Information Systems, or equivalent experienceExperience troubleshooting hardware and software on Windows, Mac and Linux devicesExperience troubleshooting basic client-side network (DHCP, DNS, Static IP) problemsExperience troubleshooting Active Directory, Exchange and Office 365 problemsMust be available for swing shift, weekends, and on-call supportCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program
Responsibilities
Quickly respond to requests for technical assistance over the phone or via ticketing systemManage and Triage tickets coming into global queue to different IT Operations teamsDiagnose and resolve technical hardware and software issues on Windows, Mac, Linux and other operating SystemsWorking with Active Directory, Exchange, PowerShell or Office 365 and Windows server dailyInterface with the various technical teams to understand issues coming to the IT Help DeskInterpret how to solve long term needs within the framework of IT standardsCreate or edit documentation regarding troubleshooting, IT process and end user articlesRequirements
Minimum of 2 years' experience within a desktop support or IT Help Desk roleExcellent problem solving, communication and interpersonal skills along with patience, a customer-friendly attitude and the ability to work in a team environmentBachelor's degree in computer science, Information Systems, or equivalent experienceExperience troubleshooting hardware and software on Windows, Mac and Linux devicesExperience troubleshooting basic client-side network (DHCP, DNS, Static IP) problemsExperience troubleshooting Active Directory, Exchange and Office 365 problemsMust be available for swing shift, weekends, and on-call supportCompensation and BenefitsBenefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)LGBTQ+ care concierge services401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&D, short-term and long-term disability insuranceEmployee Assistance ProgramSick and Vacation time (Flex time for salary positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks program