Itron
Customer Issue Process Specialist
Itron, Liberty Lake, Washington, United States, 99019
Itron is revolutionizing how utilities and cities manage energy and water. We are committed to creating a more sustainable, resourceful world. Join us.The
Customer Field Issue Process Specialist
will be working within Itron's Development Process Quality and Test (DPQT) team within the R&D department. This role will work alongside the Firmware Sustaining team that handles customer field issues and the Meter Farm team. This position will require cross-functional interactions with many other groups within the R&D global organization for Itron with emphasize on the Network organization.This role will be focus on evaluation of how Defeats/ bugs are handled, reviewed, and evaluated within Azure DevOps. The individual in this role with be creating queries to look at the data and found items that are not complying. This person will hold cross functional meetings to discuss these findings and make sure all parties agree on how the various defeats are being handled. This person will evaluate processes from various group about how defeats are handled and create new common processes so that all groups are following the same standard. This person will evaluate defeat escapes, how these were missed internally, and recommend improvements to Itron testing to prevent the escape going forward. This role will look into how the Customer Returns department interacts with the R&D department and create process to improve these interactions and response times.Job Duties & Responsibilities:Hold monthly Defeat/ bug Review Board meetings with Directors, Vice Presidents, and other key members about customer field issuesCreate new Queries within Azure DevOps to support meetings and other job responsibilitiesWork with the Azure DevOps (ADS) Core Team to improve the existing work item types in ADS to improve processesCreate new processes or implement process improvements for cross function standardization of defeat handlingEvaluate customer escapes to improve Itron process to prevent that type of escape againWork with Customer Returns, Quality, and various R&D groups to create new process controls for how customer returned material comes to R&D for further evaluationRequired Skills & Experience:3-5 years of experience creating and executing queries in Azure DevOpsBackground in testing or developmentExperience mining large amounts of data for trends, issues, non-compliance, and changes in product behaviorSkilled in enhancing process to prevent escapes3-5 years of experience collaborating with cross functional teams to create process controlsStrong interpersonal and communication abilitiesEducation:Bachelor's degree or equivalent work experience requiredPreferred Skills & Experience:Previous experience working with SQL database desiredItron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the wellbeing of millions of people around the globe. Itron is dedicated to creating a moreresourceful world. Join us: www.itron.com.The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location.Liberty Lake, WA: The base salary is $75,000- $148,000This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!This is a typical office job, with no special physical requirements or unusual work environment.Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.
Customer Field Issue Process Specialist
will be working within Itron's Development Process Quality and Test (DPQT) team within the R&D department. This role will work alongside the Firmware Sustaining team that handles customer field issues and the Meter Farm team. This position will require cross-functional interactions with many other groups within the R&D global organization for Itron with emphasize on the Network organization.This role will be focus on evaluation of how Defeats/ bugs are handled, reviewed, and evaluated within Azure DevOps. The individual in this role with be creating queries to look at the data and found items that are not complying. This person will hold cross functional meetings to discuss these findings and make sure all parties agree on how the various defeats are being handled. This person will evaluate processes from various group about how defeats are handled and create new common processes so that all groups are following the same standard. This person will evaluate defeat escapes, how these were missed internally, and recommend improvements to Itron testing to prevent the escape going forward. This role will look into how the Customer Returns department interacts with the R&D department and create process to improve these interactions and response times.Job Duties & Responsibilities:Hold monthly Defeat/ bug Review Board meetings with Directors, Vice Presidents, and other key members about customer field issuesCreate new Queries within Azure DevOps to support meetings and other job responsibilitiesWork with the Azure DevOps (ADS) Core Team to improve the existing work item types in ADS to improve processesCreate new processes or implement process improvements for cross function standardization of defeat handlingEvaluate customer escapes to improve Itron process to prevent that type of escape againWork with Customer Returns, Quality, and various R&D groups to create new process controls for how customer returned material comes to R&D for further evaluationRequired Skills & Experience:3-5 years of experience creating and executing queries in Azure DevOpsBackground in testing or developmentExperience mining large amounts of data for trends, issues, non-compliance, and changes in product behaviorSkilled in enhancing process to prevent escapes3-5 years of experience collaborating with cross functional teams to create process controlsStrong interpersonal and communication abilitiesEducation:Bachelor's degree or equivalent work experience requiredPreferred Skills & Experience:Previous experience working with SQL database desiredItron enables utilities and cities to safely, securely and reliably deliver critical infrastructure services to communities in more than 100 countries. Our portfolio of smart networks, software, services, meters and sensors helps our customers better manage electricity, gas and water resources for the people they serve. By working with our customers to ensure their success, we help improve the quality of life, ensure the safety and promote the wellbeing of millions of people around the globe. Itron is dedicated to creating a moreresourceful world. Join us: www.itron.com.The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience and may vary by location.Liberty Lake, WA: The base salary is $75,000- $148,000This position also includes a competitive benefit package including financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more!This is a typical office job, with no special physical requirements or unusual work environment.Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity, Affirmative Action Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.
Itron enables utilities and cities to safely, securely and reliably deliver critical infrastructure solutions. We provide smart networks, software, services, meters, and sensors to better manage electricity, gas, water and city services. We are dedicated to creating a more resourceful world.