Lockton, Inc.
Senior Account Manager - Commercial Lines
Lockton, Inc., Los Angeles, California, United States, 90079
Working at Lockton
At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.
Business unit
West Series
Salary
$78,750-$105,000
Schedule
Full-time
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Position responsibilities
Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
Researches an issues’ root cause, implements, and resolves policy-related issues
Recommends potential enhancements or improvements to processes, products, and/or policies
Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
Engages in Client strategy meetings to manage insured expectations for upcoming term
Develops and presents coverage plan and renewal terms to Client
Assesses and interprets exposure information from the Client
Analyzes quotes from carriers to determine appropriate recommendations
Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
Participates in negotiations with carriers for new and renewal quotes
Collaborates with senior staff in selecting new markets for submission and requesting quotes
Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
Researches and understands industry trends and government regulations
Mentors and trains junior-level staff
Perform other work-related duties as assigned
Qualifications
Position qualifications
Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically, three or more years of Client services experience is required
Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong attention to detail required
Understands industry trends and governmental regulations
Ability to attend industry training sessions
Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
Ability to work outside of regular business hours
Ability to travel by automobile and aircraft and be away from home more than one day and night
Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration
This job description is intended to indicate the general nature and level of work performed by Associates in the role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
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At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture,
you belong here.
Business unit
West Series
Salary
$78,750-$105,000
Schedule
Full-time
Job type
Experienced Professional
Workplace
Hybrid
Your Responsibilities
The Senior Account Manager is one of the primary business contacts for Clients and is responsible for possessing and applying knowledge of industry trends and related regulations while servicing Clients’ accounts in an innovative and efficient manner. This position shall also develop and maintain favorable internal and external relationships, with the end goal of providing the highest level of customer service by meeting or exceeding industry standards.
Position responsibilities
Oversees the servicing of a designated book of business as relating to marketing, claims, and administration
Researches an issues’ root cause, implements, and resolves policy-related issues
Recommends potential enhancements or improvements to processes, products, and/or policies
Uses discretion and independent judgment when analyzing industry trends and providing related Client guidance.
Develops financial models and reports for Client and more senior staff, provides interpretation and implication of analysis, as well as recommendations
Provides expertise in strategic planning and consultative advice to clients, including the production, analysis, and recommendations for changes to coverage plans
Engages in Client strategy meetings to manage insured expectations for upcoming term
Develops and presents coverage plan and renewal terms to Client
Assesses and interprets exposure information from the Client
Analyzes quotes from carriers to determine appropriate recommendations
Interprets and evaluates policy terms to ensure adequate coverage for Client’s identified exposures
Participates in negotiations with carriers for new and renewal quotes
Collaborates with senior staff in selecting new markets for submission and requesting quotes
Reviews new business opportunity information and provides related recommendations to Unit Manager/Account Executive
Establishes and maintains relationships and interfaces with Clients, carriers, and other vendors
Researches and understands industry trends and government regulations
Mentors and trains junior-level staff
Perform other work-related duties as assigned
Qualifications
Position qualifications
Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Typically, three or more years of Client services experience is required
Demonstrates strong working knowledge and experience within brokerage/commercial insurance industry
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong attention to detail required
Understands industry trends and governmental regulations
Ability to attend industry training sessions
Readiness to expand knowledge and effectiveness in the insurance industry by successful completion of extended insurance education beyond continuing education requirements as needed
Organizational and time management skills to prioritize heavy workloads to meet time-sensitive deadlines
Ability to comply with all company policies and procedures, proactively protecting the confidentiality of client and company information
Must have strong verbal, written, and interpersonal skills to interact with clients, project team members, and associates at all levels of responsibility, representing Lockton in the highest professional manner
Ability to work outside of regular business hours
Ability to travel by automobile and aircraft and be away from home more than one day and night
Legally able to work in the United States
This position may be eligible for annual discretionary bonus consideration
This job description is intended to indicate the general nature and level of work performed by Associates in the role. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required
Equal Opportunity Statement
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
#J-18808-Ljbffr