Seattle Seahawks / First & Goal Inc.
Managing Director of Event Services
Seattle Seahawks / First & Goal Inc., Seattle, Washington, us, 98127
Job Title:
Managing Director of Event Services
Department:
Event Operations
Reports To:
VP of Operations/General Manager
FLSA:
Full-Time; Exempt
SUMMARYUtilizing initiative and independent judgment, the Managing Director of Event Services is responsible for planning, directing and managing the day-to-day leadership of the Event Operations and Guest Services departments at Lumen Field, Lumen Field Event Center and WAMU Theater. Supervision is exercised over both full and part-time staff who direct various departments in day-to-day and event operations for sporting events, stadium concerts, consumer trade shows, WAMU concerts, corporate events and other various events. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, programs and to ensure the experience delivers the highest standard of service and safety to all guests, promoters, sponsors, vendors and athletes.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Essential Duties and Responsibilities:
Responsible for supervision of Guest Services and Event Operations departments to include departmental budget, business plans, management development and event planning coordination.
Partner with Business Analytics and Consumer Experience to continuously and strategically identify key drivers of fan/guest satisfaction through measurement, tracking, research and analysis of guest data.
Work directly with clients and potential clients to implement the event plan or manage the process through direct reports. Establish strong, productive working relationships with clients and maintain a positive customer service environment.
Partner with the Sales, Finance and Labor Analytics teams to assist in the planning, budgeting and coordination of new and repeat events; ensure that all information is disseminated so events operate smoothly from the booking process through settlement.
Develop KPIs for each line of business including financial, guest experience, security experience and client experience initiatives.
Partner with Sales and Business Development on prospective business/event opportunities and create targeted sales proposals with event outline and budgets.
In collaboration with Finance and Labor Analytics, hold departments accountable for budgeted targets for all events.
Work with the Guest Services management team to develop service initiatives and programs designed to deliver the highest level of customer service.
Create, foster, maintain and improve Lumen Field’s reputation for excellence in venue and guest experience. Gain certification/accreditation in venue operations and attend conferences/trade shows to ensure that our venue is always the leader in new technologies, procedures, processes and industry best practices.
Collaborate and maintain open channels of communication between operations management and the Seahawks, Sounders, and Reign FC management to create a united front during events and provide first-class services for our guests.
Direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook).
Assist the VP of Operations/General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections.
Prepare and maintain expenses within the annually approved department budgets.
Research, review and recommend equipment, materials and supplies required for maintenance and improvements.
Partner with the Managing Director of Consumer Experience on creating initiatives and programs to elevate consumer experience.
Develop and maintain relationships with outside organizations, agencies and companies who frequently service events.
Provide timely and effective responses to directives and requests received from internal and external organizations, agencies, departments and individuals; assure and maintain the integrity of the organization in all forms of communication and personal contacts.
Ensure that the event management system (Ungerboeck) is performing well and that our staff are using it correctly; assist with the review and revision of the system as needed.
Actively monitor the show floor and event/game activities to ensure compliance with applicable standards, regulations and laws to ensure the highest levels of service are delivered to guests, clients and staff.
Research, advance, suggest and create appropriate staffing levels/event budgets, balancing client needs, financial parameters and business objectives with the overall safety and security of the events and venues.
As needed, serve as the Manager on Duty (MOD) for venue events. MODs make immediate decisions and communicate with the Vice President of Stadium Operations/General Manager, department heads and other personnel during emergency situations, in addition to assuming responsibility for the overall successful operations of the event.
EMPLOYEE MANAGEMENT/TRAINING
Work with Human Resources to develop event staff training programs to ensure excellence in security, operations and customer service.
Oversee the departmental staff in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
Serve as escalation point to client/employee inquiries, concerns and/or complaints.
Prevent future issues by examining all past situations and maintaining a proactive thought process.
Resolve employee related issues by working in conjunction with Human Resources, the manager/supervisor and the employee.
QUALIFICATION STANDARDSEducation/Training:
Bachelor's degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field.
Other combinations of experience and education that meet these requirements may be substituted.
Experience:
Minimum of seven (7) years in venue operations and guest services as a director or department head within professional sports, concerts, corporate facility or convention center management.
Experience managing and directing organized labor groups.
Skills:
Capable of working in a fast-paced environment.
Experience leading and working with both full and part-time, large and small, groups of people.
Ability to work under pressure, recognize problems and find solutions.
Ability to multi-task and handle a variety of day-to-day tasks.
Ability to work well with fellow staff members.
Ability to work long irregular hours for an extended period as dictated by events and schedule. This will include weekends and holidays.
Must have excellent communication skills, both written and verbal.
Must have extensive experience drafting and maintaining departmental budgets.
Proficiency in virtual meeting software and Microsoft Office programs (Word, Excel, Teams, Outlook, and PowerPoint) is required.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Bilingual is a plus, but not required.
Supervisory Responsibilities:This position has managerial responsibility of Lumen Field, Lumen Field Event Center and WAMU Theater’s event operations and guest services management and staff.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Will be exposed to varied weather conditions when working events.
While performing the duties of this job the employee is regularly required to use hands and fingers.
The employee is frequently required to reach with hands and arms. The employee is required to stand, sit, stoop, kneel, crouch or crawl.
This job requires many hours of standing and walking during events and on Gameday.
The visual requirements include: the ability to adjust focus, peripheral vision and close vision.
Requirements may vary depending on position.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and descriptions listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPENSATION AND BENEFITS
The salary range for this position is: $130,000 - $170,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
We offer excellent benefits, please view here:
https://www.seahawks.com/about/employment/benefits
#J-18808-Ljbffr
Managing Director of Event Services
Department:
Event Operations
Reports To:
VP of Operations/General Manager
FLSA:
Full-Time; Exempt
SUMMARYUtilizing initiative and independent judgment, the Managing Director of Event Services is responsible for planning, directing and managing the day-to-day leadership of the Event Operations and Guest Services departments at Lumen Field, Lumen Field Event Center and WAMU Theater. Supervision is exercised over both full and part-time staff who direct various departments in day-to-day and event operations for sporting events, stadium concerts, consumer trade shows, WAMU concerts, corporate events and other various events. Responsibility further includes evaluation and development of recommendations to improve organizational administration, procedures, policies, programs and to ensure the experience delivers the highest standard of service and safety to all guests, promoters, sponsors, vendors and athletes.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITYThe individual must possess the following knowledge, skills and abilities to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
Essential Duties and Responsibilities:
Responsible for supervision of Guest Services and Event Operations departments to include departmental budget, business plans, management development and event planning coordination.
Partner with Business Analytics and Consumer Experience to continuously and strategically identify key drivers of fan/guest satisfaction through measurement, tracking, research and analysis of guest data.
Work directly with clients and potential clients to implement the event plan or manage the process through direct reports. Establish strong, productive working relationships with clients and maintain a positive customer service environment.
Partner with the Sales, Finance and Labor Analytics teams to assist in the planning, budgeting and coordination of new and repeat events; ensure that all information is disseminated so events operate smoothly from the booking process through settlement.
Develop KPIs for each line of business including financial, guest experience, security experience and client experience initiatives.
Partner with Sales and Business Development on prospective business/event opportunities and create targeted sales proposals with event outline and budgets.
In collaboration with Finance and Labor Analytics, hold departments accountable for budgeted targets for all events.
Work with the Guest Services management team to develop service initiatives and programs designed to deliver the highest level of customer service.
Create, foster, maintain and improve Lumen Field’s reputation for excellence in venue and guest experience. Gain certification/accreditation in venue operations and attend conferences/trade shows to ensure that our venue is always the leader in new technologies, procedures, processes and industry best practices.
Collaborate and maintain open channels of communication between operations management and the Seahawks, Sounders, and Reign FC management to create a united front during events and provide first-class services for our guests.
Direct the development and preparation of comprehensive management reports and manuals (i.e., Operations Manual, Event Handbook).
Assist the VP of Operations/General Manager in the development and administration of the facility’s operating and capital budgets; work directly with the department directors in developing departmental operating budgets and revenue projections.
Prepare and maintain expenses within the annually approved department budgets.
Research, review and recommend equipment, materials and supplies required for maintenance and improvements.
Partner with the Managing Director of Consumer Experience on creating initiatives and programs to elevate consumer experience.
Develop and maintain relationships with outside organizations, agencies and companies who frequently service events.
Provide timely and effective responses to directives and requests received from internal and external organizations, agencies, departments and individuals; assure and maintain the integrity of the organization in all forms of communication and personal contacts.
Ensure that the event management system (Ungerboeck) is performing well and that our staff are using it correctly; assist with the review and revision of the system as needed.
Actively monitor the show floor and event/game activities to ensure compliance with applicable standards, regulations and laws to ensure the highest levels of service are delivered to guests, clients and staff.
Research, advance, suggest and create appropriate staffing levels/event budgets, balancing client needs, financial parameters and business objectives with the overall safety and security of the events and venues.
As needed, serve as the Manager on Duty (MOD) for venue events. MODs make immediate decisions and communicate with the Vice President of Stadium Operations/General Manager, department heads and other personnel during emergency situations, in addition to assuming responsibility for the overall successful operations of the event.
EMPLOYEE MANAGEMENT/TRAINING
Work with Human Resources to develop event staff training programs to ensure excellence in security, operations and customer service.
Oversee the departmental staff in the day-to-day management of their various departmental disciplines; review and evaluate processes and results; identify and resolve deficiencies and challenges.
Serve as escalation point to client/employee inquiries, concerns and/or complaints.
Prevent future issues by examining all past situations and maintaining a proactive thought process.
Resolve employee related issues by working in conjunction with Human Resources, the manager/supervisor and the employee.
QUALIFICATION STANDARDSEducation/Training:
Bachelor's degree from an accredited college or university in public assembly facility management, hospitality management, business administration or a related field.
Other combinations of experience and education that meet these requirements may be substituted.
Experience:
Minimum of seven (7) years in venue operations and guest services as a director or department head within professional sports, concerts, corporate facility or convention center management.
Experience managing and directing organized labor groups.
Skills:
Capable of working in a fast-paced environment.
Experience leading and working with both full and part-time, large and small, groups of people.
Ability to work under pressure, recognize problems and find solutions.
Ability to multi-task and handle a variety of day-to-day tasks.
Ability to work well with fellow staff members.
Ability to work long irregular hours for an extended period as dictated by events and schedule. This will include weekends and holidays.
Must have excellent communication skills, both written and verbal.
Must have extensive experience drafting and maintaining departmental budgets.
Proficiency in virtual meeting software and Microsoft Office programs (Word, Excel, Teams, Outlook, and PowerPoint) is required.
Ability to read, listen and communicate effectively in English, both verbally and in writing.
Bilingual is a plus, but not required.
Supervisory Responsibilities:This position has managerial responsibility of Lumen Field, Lumen Field Event Center and WAMU Theater’s event operations and guest services management and staff.
WORK ENVIRONMENT AND PHYSICAL DEMANDS
Will be exposed to varied weather conditions when working events.
While performing the duties of this job the employee is regularly required to use hands and fingers.
The employee is frequently required to reach with hands and arms. The employee is required to stand, sit, stoop, kneel, crouch or crawl.
This job requires many hours of standing and walking during events and on Gameday.
The visual requirements include: the ability to adjust focus, peripheral vision and close vision.
Requirements may vary depending on position.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and descriptions listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPENSATION AND BENEFITS
The salary range for this position is: $130,000 - $170,000. The salary range applies to the current posting. The posted salary range may vary based on key factors including, but not limited to, education, job-related knowledge, experience and skill set.
We offer excellent benefits, please view here:
https://www.seahawks.com/about/employment/benefits
#J-18808-Ljbffr