HomeServe USA
Director, Labor Relations
HomeServe USA, Norwalk, Connecticut, us, 06860
HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work. We’re proud to have been certified as a Great Place to Work for the last five years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, we provide their customers with access to affordable home repair plans, making it easier, faster, and less expensive to meet their home repair needs. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive, and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams positively impacts our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.
Job ResponsibilitiesThe primary purpose of this role is to oversee the labor relations function within the Energy Services organization, which includes maintaining satisfactory labor-management relations through various techniques such as developing effective working relationships with represented employees and HSES management teams.
This role will lead collective bargaining negotiations for all HSES sites, managing the full negotiations process from preparing negotiation strategies with the HSES leadership and local management teams, acting as the chief spokesperson at the negotiating table, to finalizing negotiations with the development and execution of a Memorandum of Agreement and ultimately developing a collective bargaining agreement with the newly negotiated terms.
This role will also be responsible for administering and interpreting the HSES labor contracts for grievances/arbitrations and union and management practices, including formulating and recommending program goals and objectives in all areas of the labor relations function.
ESSENTIAL FUNCTIONS:To perform this job successfully, must be able to:
Perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Manage day-to-day labor relations operations of the Energy Services division, including labor contract administration, disciplinary actions, grievances/arbitrations, policy development, reporting, and other related areas.
Establish and implement short-range and long-range strategic labor relations goals; evaluate outcomes and recommend adjustments that align with key division strategies.
Serve as Chief Negotiator in the negotiation of labor contracts.
Collect survey data and develop proposals and strategies for collective bargaining sessions.
Ensure the proper administration of collective bargaining contracts on a depot and Energy Services-wide basis; provide guidance to administrators and management teams in interpreting labor agreements and develop and conduct in-service training as needed.
Provide technical advice and guidance to administrators and management teams on grievance and conflict resolution.
Prepare or propose positions/responses to grievance issues; interface with external and internal attorneys.
Effectively present and argue management’s position in negotiations and arbitrations.
Keep abreast of and analyze federal/state legislative and administrative decisions, laws, regulations, and policies to determine their impact on the labor relations functions; and make recommendations on how to implement new requirements.
Write formalized agreements reached with bargaining units.
Consult with exclusive bargaining representatives on contractual matters.
POSITION COMPETENCIESTo perform this job successfully, must be proficient in the following:
Delivery of Results: strive to achieve results, set clear expectations, and recognize and capitalize on opportunities.
Adaptability: have the confidence to succeed even when faced with a challenge. Must be flexible in style and thinking and conduct their business in the utmost ethical manner.
Customer Focus: build rapport easily, place the customer at the heart of the business, whether internal or external. Work in a manner that demonstrates strong ethics and integrity.
Drive and Ambition: take action and convey self-confidence; strive to be the best they can be.
Establish and maintain effective working relationships with all levels of management, employees, and union representatives.
SKILLS & ABILITIES
Education:
Bachelor's or Master’s degree in labor relations preferred, or equivalent combination of education and experience.
Experience:
Minimum of 10 years of experience in Labor Relations.
Computer Skills:
Competency in MS Windows, MS Word, and MS Outlook.
Proficient Excel knowledge to include (but is not limited to) Vlookup, Pivot Tables, and creating visual representations.
Other Requirements:
50% Travel.
Strong analytical, verbal, and written communication and interpersonal skills.
Well organized, detail-oriented with the ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
Strong work ethic and willingness to take ownership.
Ability to work independently.
Ad-hoc responsibilities as assigned.
PHYSICAL DEMANDS
Minimum Physical Requirements: Sedentary
Bending: Limited or minimal bending required.
Lifting: Minimal lifting, if any, usually for light objects, up to 10 pounds.
Carrying: Minimal carrying, if any, usually for light objects.
Sitting: Mainly performed while sitting with occasional standing or walking.
Crawling: Crawling is not applicable to sedentary jobs.
Pushing/Pulling: Minimal pushing or pulling required, if any.
Standing: Occasional standing for short periods may be required.
Walking: Occasional walking for short distances may be required.
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.
WORK ENVIRONMENT
Office Employee: Work is performed primarily in the office. The noise level in the work environment is usually moderate to low in office settings.
WHAT WE ARE LOOKING FORAt HomeServe USA Corp., we put our people and our customers at the heart of everything we do. We’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone, so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well to achieve great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In Return, We Offer:
Competitive compensation.
Company vehicle.
Career development and advancement opportunities.
Friendly, open, and team-oriented work atmosphere.
Excellent benefits including generous medical, vision, dental, and life & disability insurance.
401(k) plan with a company match.
Eligibility to enroll in up to two HomeServe coverage plans paid for by the company.
Salary Range: $136,363 to $181,817
Annual Bonus Potential: 20%
HomeServe is an Equal Opportunity Employer.
#LI-HYBRID
#LI-SM1
#HUSA
#J-18808-Ljbffr
We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, we provide their customers with access to affordable home repair plans, making it easier, faster, and less expensive to meet their home repair needs. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive, and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams positively impacts our work and ultimately helps us better serve our customers.
No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.
Job ResponsibilitiesThe primary purpose of this role is to oversee the labor relations function within the Energy Services organization, which includes maintaining satisfactory labor-management relations through various techniques such as developing effective working relationships with represented employees and HSES management teams.
This role will lead collective bargaining negotiations for all HSES sites, managing the full negotiations process from preparing negotiation strategies with the HSES leadership and local management teams, acting as the chief spokesperson at the negotiating table, to finalizing negotiations with the development and execution of a Memorandum of Agreement and ultimately developing a collective bargaining agreement with the newly negotiated terms.
This role will also be responsible for administering and interpreting the HSES labor contracts for grievances/arbitrations and union and management practices, including formulating and recommending program goals and objectives in all areas of the labor relations function.
ESSENTIAL FUNCTIONS:To perform this job successfully, must be able to:
Perform each essential job function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.
Manage day-to-day labor relations operations of the Energy Services division, including labor contract administration, disciplinary actions, grievances/arbitrations, policy development, reporting, and other related areas.
Establish and implement short-range and long-range strategic labor relations goals; evaluate outcomes and recommend adjustments that align with key division strategies.
Serve as Chief Negotiator in the negotiation of labor contracts.
Collect survey data and develop proposals and strategies for collective bargaining sessions.
Ensure the proper administration of collective bargaining contracts on a depot and Energy Services-wide basis; provide guidance to administrators and management teams in interpreting labor agreements and develop and conduct in-service training as needed.
Provide technical advice and guidance to administrators and management teams on grievance and conflict resolution.
Prepare or propose positions/responses to grievance issues; interface with external and internal attorneys.
Effectively present and argue management’s position in negotiations and arbitrations.
Keep abreast of and analyze federal/state legislative and administrative decisions, laws, regulations, and policies to determine their impact on the labor relations functions; and make recommendations on how to implement new requirements.
Write formalized agreements reached with bargaining units.
Consult with exclusive bargaining representatives on contractual matters.
POSITION COMPETENCIESTo perform this job successfully, must be proficient in the following:
Delivery of Results: strive to achieve results, set clear expectations, and recognize and capitalize on opportunities.
Adaptability: have the confidence to succeed even when faced with a challenge. Must be flexible in style and thinking and conduct their business in the utmost ethical manner.
Customer Focus: build rapport easily, place the customer at the heart of the business, whether internal or external. Work in a manner that demonstrates strong ethics and integrity.
Drive and Ambition: take action and convey self-confidence; strive to be the best they can be.
Establish and maintain effective working relationships with all levels of management, employees, and union representatives.
SKILLS & ABILITIES
Education:
Bachelor's or Master’s degree in labor relations preferred, or equivalent combination of education and experience.
Experience:
Minimum of 10 years of experience in Labor Relations.
Computer Skills:
Competency in MS Windows, MS Word, and MS Outlook.
Proficient Excel knowledge to include (but is not limited to) Vlookup, Pivot Tables, and creating visual representations.
Other Requirements:
50% Travel.
Strong analytical, verbal, and written communication and interpersonal skills.
Well organized, detail-oriented with the ability to work under pressure and meet deadlines while managing multiple concurrent tasks.
Strong work ethic and willingness to take ownership.
Ability to work independently.
Ad-hoc responsibilities as assigned.
PHYSICAL DEMANDS
Minimum Physical Requirements: Sedentary
Bending: Limited or minimal bending required.
Lifting: Minimal lifting, if any, usually for light objects, up to 10 pounds.
Carrying: Minimal carrying, if any, usually for light objects.
Sitting: Mainly performed while sitting with occasional standing or walking.
Crawling: Crawling is not applicable to sedentary jobs.
Pushing/Pulling: Minimal pushing or pulling required, if any.
Standing: Occasional standing for short periods may be required.
Walking: Occasional walking for short distances may be required.
The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work.
WORK ENVIRONMENT
Office Employee: Work is performed primarily in the office. The noise level in the work environment is usually moderate to low in office settings.
WHAT WE ARE LOOKING FORAt HomeServe USA Corp., we put our people and our customers at the heart of everything we do. We’re looking for someone who loves the work of compliance to join our team. A compliant organization is good for everyone, so join us in supporting a culture that creates great employee experiences at an organization that cares. The right people for our team (1) care about what we do, the people on our teams, and the customers we serve, (2) are open and honest when communicating, (3) engage actively in work and office life, (4) are committed to growth, learning, and improving both self and the organization, (5) take ownership and collaborate well to achieve great outcomes, (6) share in the full team’s success. We need people who challenge convention, think differently, solve problems, and strive for continuous growth.
This job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
In Return, We Offer:
Competitive compensation.
Company vehicle.
Career development and advancement opportunities.
Friendly, open, and team-oriented work atmosphere.
Excellent benefits including generous medical, vision, dental, and life & disability insurance.
401(k) plan with a company match.
Eligibility to enroll in up to two HomeServe coverage plans paid for by the company.
Salary Range: $136,363 to $181,817
Annual Bonus Potential: 20%
HomeServe is an Equal Opportunity Employer.
#LI-HYBRID
#LI-SM1
#HUSA
#J-18808-Ljbffr