Computer User Support Specialist

Benefits: 401(k) matching Health insurance Paid time off Vision insurance MSM Technology is seeking to fill the Computer User Support Specialist position. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, a matching 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity. Position: Computer User Support Specialist Location: Sam Houston in San Antonio, TX Clearance: Secret Clearance Job Responsibilities: Utilize government-provided software programs to ensure compatibility between different operating systems and domains, file access methods, installed programs, and retrieval of information data. Analyze and rectify automation issues and distribute software usingSCCM (Service Center Configuration Manager) remote, BOMGAR, Tanium, and/or other similar government-provided monitoring, and analysis tools. Obtain required documentation for requirements packages for new and renewal requirements. Assist supported customers with the functional software and hardware applications as necessary. Install voice and data communications lines and equipment consisting of cabling systems, associated end connections (jacks), Customer Service Units (CSU), Direct Service Units (DSU), fiber optic devices, patch panels, and other pieces of sophisticated electronic gear necessary for the installation and maintenance of state-of-the-art voice and data networks. Assist end users with system problems involving voice, data communications, and telecommunications. Assist end users with moves, adds, and changes during reorganizing or restructuring office operations. Coordinate with installation telecommunications representatives as necessary, and in accordance with government processes and procedures. Maintain an accurate soft copy of on-hand and issued inventoried equipment and users by organization, name, telephone number, and location. Check daily help desk system for prioritized issues and resolve open service call tickets in order of priority. Update status consistently and close service call tickets when completed. Provide video-teleconferencing (VTC) setup, support and training, user guides, or customer information handouts. Work with commercial vendors to support VTC requirements. Facilitate the interoperability of unique applications with other applications, and administration of operating systems software. Windows-based enterprise and standard editions, database administration, Active Directory administrative functions, control and access of data storage, and space allocation. Assist in administering local area network (LAN) and wide area network(WAN) for customer organizations and/or authorized users (as required). Analyze, and diagnose basic computer configuration and hardware problems to resolve quickly and efficiently. Provide customer support, assistance, training, and orientation user guides, or customer information handouts. Prioritize workload to ensure the most critical issues are resolved first while troubleshooting and resolving issues in a timely manner. Install, configure, troubleshoot, and maintain hardware and software. hard drives, processors, NIC cards, monitors, switches, servers, firewalls, and access points. Collaborate with coworkers in the process of technical issue resolution. Assess the performance of workstations and implement maintenance and procedures to maximize performance. Maintain software list, licensing information, and installed locations. Repaired all software documentation for procurement preparation. Required skills: Must have any of the following IAT Level II certifications or higher Experience with Microsoft Operating Systems (Enterprise, Windows 10, etc.), Active Directory, and Microsoft Office Suite products Knowledge of US Army computer systems and policies (preferred) If you are interested in this position, please send me a copy of your latest resume at usman.khaniquasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you Availability to start a new job Best Rates Contact Please dont hesitate to contact me with any questions (s) you may have. All employment is decided based on qualifications, merit, and business needs. Usman Khan Sr. Recruitment Professional Representing: MSM Technology, LLC | www.msmtechinc.com Direct: (703) 662-0528 Main: (703) 962-6001 Ext.: 502 Please consider the environment before printing this email. MSM Technology is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.