Digital Solutions Analyst

Digital Solutions Analyst Date: Oct 28, 2024 Location: Milwaukee, WI, US, 53204-2941 Longview, TX, US, 75603 Req ID: 31571 Onsite or Remote: Hybrid Position Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton. Job Overview The Digital Solutions Analyst works within the Komatsu team enabling enhanced digital experiences for our user communities. The Analyst focuses on the digital products and tools used in the Komatsu Mining Technologies (KMT) Aftermarket business to support our mining products, distributors and customers. This role is responsible for enhancing and streamlining our digital tools and platforms that enable our users with the insights and support they need to increase the performance of their business units. This position plays a pivotal role in the evolution of our digital products through design, build, and deploy stages, while ensuring coherence with Komatsus objectives and digital vision. Key Job Responsibilities Works with Project Managers to help design, develop, and deploy digital solutions in alignment with organizational goals and best practices. Partners with Digital Product Owners to define and execute the product visions and strategies, in alignment with Komatsus business objectives and product strategy framework. Assists in the development and maintenance of digital product roadmaps within the service and support digital portfolio, ensuring we have a plan for continuous improvement based on user feedback, industry trends and business objectives. Outlines clear objectives, defines and measures key performance indicators, aligns stakeholder expectations, sets priorities, defines user stories and product features focused on service and support journeys, understands dependencies, and more. Develops a deep understanding of our users, persona groups and their needs, performing voice of customer, voice of distributor and data analysis of our product portfolio. Translates user and business needs into detailed product requirements and user stories; prioritizes requirements for development teams and work to optimize user experience. Collaborates cross-functionally and globally, gathers user feedback, analyzes product performance to implement product improvements and enhancements. Works closely with the development and technical teams to ensure development meets identified requirements. Develops user acceptance testing plans, considering the involvement of key user groups. Performs UAT, working in coordination with our IT teams. Validates product vs. requirements throughout usability testing, QA and acceptance testing. Administers front and back end of service and support portfolio of digital products Develops key training documentation, including technical training content for asynchronous self-support. Provides advanced support for digital products. Supports user enrollment and troubleshoots advanced user/ application issues for our user community. Utilizes enterprise data analysis techniques and tools to derive actionable insights and streamline business processes. Qualifications/Requirements Bachelors degree preferably in engineering, computer science, statistics, business, marketing, UX design, or a related field. Ability to identify customers' true underlying business needs, recognize trends and anticipate future customer needs. Strong verbal and written communication skills. Must have the ability to present intricate and complex details in a clear, concise manner to both technical and non-technical audiences. Strong analytical and problem-solving skills. Ability to pull, analyze and visualize data to efficiently provide accurate, relevant, and timely information and analysis. Experience with Analytics platforms a plus. Exceptional interpersonal and customer service skills. Experience in software design/development, product management, or related experience a plus. Experience working with or developing user stories that are concise, feasible, and have clear acceptance criteria and applying those stories to road mapping exercises preferred Technical background in electrical and/or mechanical technologies preferred Development/administrative experience in Salesforce CRM, Palantir Foundry, Power BI, or similar platforms preferred Additional Information Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.