IT Support Technician (WI)

JOB REQUIREMENTS: Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (""search firm"") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: Responsibilities Under direct supervision from senior team members, provide service desk support and resolve problems to practitioner's satisfaction Monitor and respond quickly and effectively to requests received through the IT helpdesk Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed. Replace or repair defective parts and equipment Provide desktop/laptop support including new hardware setup, imaging, and deployment Provide minor telecom system support including mobile devices, voicemail and user programming Utilize and maintain ticket systems Assist with on-boarding and off-boarding of users Ensure work station has computer, monitor, keyboard, mouse, desk phone, and any additional specialized equipment. Install, test and configure new workstation, peripheral equipment and software Conduct technology training for new user Ensure all documented processes are followed to ensure Baker Tilly's data and assets are protected Provide support to the Technology team Maintain inventory of all equipment, software and software licenses Conduct briefings and demonstrations for uses to enhance system productivity Assist in the development of training coursework and materials Maintain and expand knowledge base in area of expertise Successful completion of initial start-up plan, to develop a so To view the full job description please use the link below. https://www.aplitrak.com/?adidYmJnZW5lcmljLjY1MzU5Ljg3NzBAYmFrZXJ0aWxseWNvbXAuYXBsaXRyYWsuY29t APPLICATION INSTRUCTIONS: A ply Online: https://www.aplitrak.com/?adidYmJnZW5lcmljLjY1MzU5Ljg3NzBAYmFrZXJ0aWxseWNvbXAuYXBsaXRyYWsuY29t