Senior Associate, Production Services Application Support Analyst

At

BNY , our culture empowers you to grow and succeed. As a leading global financial services company at the center of the worlds financial system we touch nearly 20% of the worlds investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what

#LifeAtBNY

is all about.We are seeking an

Application Support Analyst

for Level 2 support for our Middle Office Platform/Applications. This role is to be located in either

Pittsburgh

or

Lake Mary (Northern Orlando, FL)

offices via hybrid in office arrangement (3 days per week).In this role, youll make an impact in the following ways:Responsible for managing overall availability, reliability, and defect prevention.Respond to, diagnose, and resolve service disruptionsIdentify, define, and implement required monitoring and automation solutionsWork closely with developers on continuous integration/continuous delivery solutionsConduct root cause analysis for complex production issuesReviews and evaluates project plans and objectives to ensure they meet system needs.Monitors changes to applications and their operating environmentCreate and maintain support documentation and proceduresAbility to deal with time sensitive issues in support of critical service level commitmentsShould be willing to work weekendsTo be successful in this role, were seeking the following:Bachelor's degree in computer science or a related discipline, or equivalent work experience required4-6 years of experience in applications support or production environment required; experience in the securities or financial services industry is a plusHave knowledge and/or prior experience supporting Middle office Trade processing and trade flowReconcile and validate trade capture and day trading activity in a timely and accurate manner.Coordinate with front office and other support teams, locally and globally, to address trade related enquiries and issuesAnalytic and data driven experience in supporting applications part of the Trade LifecycleExperience in deployment and strong debugging skills in DockerExperience with IBM MQ/ messaging and Rabbit MQ middleware queuesExperience with Ruby, Java, .NET applications frameworkExperience with Postgresql and Oracle databases and writing complex SQL queries.Experience with monitoring tools a plus Splunk, AppDynamics, Prometheus, Grafana, Moogsoft or related solutionsFamiliarity with ITIL Service Management.Troubleshoot and escalate alerts that cannot be resolved to appropriate sectionPrioritize and handle service requests, incidents, change management and problem ticketsAt BNY, our culture speaks for itself. Heres a few of our awards:Americas Most Innovative Companies, Fortune, 2024Worlds Most Admired Companies, Fortune 2024Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024Best Places to Work for Disability Inclusion, Disability: IN 100% score, 2023-2024Most Just Companies, Just Capital and CNBC, 2024Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024Bloombergs Gender Equality Index (GEI), 2023Our Benefits and Rewards:BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your lifes journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.