Emerson College
House Supervisor
Emerson College, Boston, Massachusetts, us, 02298
Join our
community
and experience
Emerson College !
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts' 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until "all clear" and hours vary based on the event schedule.
Your Responsibilities:* Assist full-time staff to support client wishes and objectives before, during, and after events.* Train, motivate, supervise, and discipline front of house staff, including Head Ushers, Lobby Ushers, Bartenders, and House Ushers.* Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgable, and responsive assistance from usher staff; guests feel honored and well served.* Coordinate usher staff to execute emergency evacuations.* Assist concessionaires to create a profitable and appropriate retail environment.* Represent management at merchandise count-in, count-out, and cash settlement.* Assist guests with specific needs.* Monitor the patrons and staff to ensure safety and security.* Work as a House Usher, Lobby Usher, and Head Usher as scheduled.Your Skills and Experience* Five years of customer service experience.* Three years previous experience in House Management.* Strong leadership, communication and problem solving skills are required.* Must be able to handle challenging situations with the public with confidence, skill and professionalism.* Must be a team player who is able to work well in a fast paced environment.* Computer proficiency in Google Suite, including Docs, Sheets, and Gmail* Cash handling and POS experience is a plus!
Work Environment* Theatre* Requires the ability to stand and/or sit for long periods of time* Required to move/lift objects that are - Up to 20lbsPosition will pay $20/hr.Grade of Position: T01N40Scheduled Weekly Hours: In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.Please refer to our
benefits website
for a full list of benefits and eligibility requirements.PDN-9c4411ee-2d0e-43e3-912e-4c392b35fdf4
community
and experience
Emerson College !
Make sure to read the full description below, and please apply immediately if you are confident you meet all the requirements.Seeking a qualified individual to serve as a part-time House Supervisor during events. Reporting to the Guest Experience Manager, this position works on a rotating schedule with other part-time House Supervisors to manage a variety of events across the Emerson College Office of the Arts' 6 performance venues, and requires frequent nights and weekends. Call time is two hours prior to scheduled events until "all clear" and hours vary based on the event schedule.
Your Responsibilities:* Assist full-time staff to support client wishes and objectives before, during, and after events.* Train, motivate, supervise, and discipline front of house staff, including Head Ushers, Lobby Ushers, Bartenders, and House Ushers.* Lead usher staff to see to the safety and comfort of all guests: guests are safe at all times; guests get complete, accurate, knowledgable, and responsive assistance from usher staff; guests feel honored and well served.* Coordinate usher staff to execute emergency evacuations.* Assist concessionaires to create a profitable and appropriate retail environment.* Represent management at merchandise count-in, count-out, and cash settlement.* Assist guests with specific needs.* Monitor the patrons and staff to ensure safety and security.* Work as a House Usher, Lobby Usher, and Head Usher as scheduled.Your Skills and Experience* Five years of customer service experience.* Three years previous experience in House Management.* Strong leadership, communication and problem solving skills are required.* Must be able to handle challenging situations with the public with confidence, skill and professionalism.* Must be a team player who is able to work well in a fast paced environment.* Computer proficiency in Google Suite, including Docs, Sheets, and Gmail* Cash handling and POS experience is a plus!
Work Environment* Theatre* Requires the ability to stand and/or sit for long periods of time* Required to move/lift objects that are - Up to 20lbsPosition will pay $20/hr.Grade of Position: T01N40Scheduled Weekly Hours: In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.Please refer to our
benefits website
for a full list of benefits and eligibility requirements.PDN-9c4411ee-2d0e-43e3-912e-4c392b35fdf4